IT Support Specialist

DeWinter Group; Santa Clara (CA); On-site; USD 41,328 - 68,880; Full time

Job summary

A leading company in cloud security is seeking an IT Support Specialist for a contract-to-hire position. The role involves providing critical IT support, especially for executive-level stakeholders, and managing enterprise tools in a dynamic environment. The ideal candidate will have over 3 years of experience with macOS and Windows troubleshooting. This position offers a hybrid work model in Santa Clara, CA.

Qualifications

• Minimum 3+ years of impact-driven experience in IT support.
• Deep expertise in troubleshooting across macOS and Windows.
• Experience supporting executive-level stakeholders.

Responsibilities

• Provide comprehensive IT support for macOS and Windows.
• Support C-suite stakeholders with adaptable IT assistance.
• Manage troubleshooting enterprise tools like Okta and Google Workspace.

Skills

macOS Troubleshooting

Windows Troubleshooting

Communication Skills

Okta Support

MDM Solutions

Google Workspace

Job description

Title: IT Support Specialist
Job Type: Contract to hire
Contract Length: 6-month contract to hire
Target Start Date: 10/20
Work Location/Structure: Hybrid in Campbell, CA (Minimum 3 days/week)

About the Opportunity

Our client, a leader in cloud security, is looking for a skilled IT Support Specialist to join their team for a Contract-to-Hire engagement. This project involves providing critical IT support to a dynamic and fast-paced environment, including executive-level stakeholders. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Providing comprehensive IT support and troubleshooting for macOS and Windows operating systems.
• Supporting C-suite and executive-level stakeholders with responsive, proactive, and adaptable IT assistance.
• Managing and troubleshooting enterprise tools such as Okta, MDM solutions, and Google Workspace.
• Facilitating global onboarding and offboarding processes efficiently and effectively.
• Delivering broad-level IT support across different functions and time zones.

Required Skills & Experience

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• Minimum 3+ years of impact-driven experience in IT support.
• Deep expertise in hands-on troubleshooting across macOS (heavier focus) and Windows. This isn't a learning role—you need to be a subject matter expert.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Excellent communication skills with a polished, professional demeanor.
• Prior experience supporting C-suite/executive-level stakeholders.
• Familiarity with enterprise tools such as Okta, MDM solutions, and Google Workspace.
• Experience with global onboarding/offboarding processes and broad-level support across different functions and time zones.
• High energy and initiative; eager to grow and creatively add value.
• Ability to help uplevel internal processes and elevate the support function.