IT Support Engineer II — MSP Troubleshooter

The Solutions Team, Inc.; Flowood (MS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off program

Company-observed paid holidays

Health insurance options

CrewHu employee recognition program

$50 monthly cell phone stipend

Company-provided equipment

Ongoing training and professional development

Job summary

A leading IT support company is seeking an IT Support Engineer II in Flowood, MS. The role involves providing advanced technical support, troubleshooting issues related to Windows systems, and managing multiple client environments. Ideal candidates should possess 2-4 years of IT support experience and have hands-on knowledge of Microsoft 365 and Windows Server. This position offers various benefits, including health insurance and a cell phone stipend.

Qualifications

• 2–4 years of IT support experience is required.
• Strong understanding of networking fundamentals is needed.
• Hands-on experience with Microsoft 365 and Windows Server is essential.
• Strong troubleshooting and documentation skills are a must.

Responsibilities

• Troubleshoot advanced issues related to Windows systems and Microsoft 365.
• Administer user accounts, permissions, and access controls.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Serve as an escalation resource for lower-level engineers.

Skills

IT support experience

Networking fundamentals

Microsoft 365 and Windows Server

Troubleshooting and documentation

Job description

A leading IT support company is seeking an IT Support Engineer II in Flowood, MS. The role involves providing advanced technical support, troubleshooting issues related to Windows systems, and managing multiple client environments. Ideal candidates should possess 2-4 years of IT support experience and have hands-on knowledge of Microsoft 365 and Windows Server. This position offers various benefits, including health insurance and a cell phone stipend.