IT Escalation Specialist — Complex Tech Challenges

L7-Solutions; Fort Lauderdale (FL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

401K match

Phone reimbursement

Health benefits

Vision benefits

Dental benefits

Mileage reimbursement

Bonuses

Training & support

Company culture

Career advancement

Paid time off

Job summary

L7 Solutions is seeking an experienced IT Support Escalation to handle advanced technical issues, support frontline technicians, and ensure seamless IT operations for our clients. You will troubleshoot complex problems and serve as the escalation point for challenging tickets while collaborating with clients and staff across technical and non-technical backgrounds.

Responsibilities include remote and on-site support for PCs, networking gear, servers, firewalls, and software, plus documenting all

Qualifications

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Responsibilities

• Provide remote and on-site IT support for PCs, networking equipment, servers, firewalls, and desktop software.
• Escalate complex issues and act as escalation point for difficult-to-solve IT problems.
• Communicate with clients and staff across technical and non-technical backgrounds.
• Document maintenance for systems and network infrastructure.

Skills

IT Certifications

Communication

Diagnosis skills

Multi-tasking

Technical awareness

Service awareness

Remote support

Tools

Windows Server

Exchange

SQL

SharePoint

VMware

Citrix

Firewall

Job description

L7 Solutions is seeking an experienced IT Support Escalation to handle advanced technical issues, support frontline technicians, and ensure seamless IT operations for our clients. You will troubleshoot complex problems and serve as the escalation point for challenging tickets while collaborating with clients and staff across technical and non-technical backgrounds.

Responsibilities include remote and on-site support for PCs, networking gear, servers, firewalls, and software, plus documenting all