IT Support Escalation Specialist
L7 Solutions
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
L7 Solutions is seeking an experienced IT Support Escalation to handle advanced technical issues and guide frontline technicians. You will troubleshoot complex problems, support Windows Server, Exchange, VMware, Citrix, and network security, and document maintenance for all systems while keeping clients informed.
Join a dynamic team offering on-the-job training, generous PTO, and opportunities for advancement in a growth-focused environment.
Qualifications
- Professional IT certifications such as MCP/MCSA/MCSE or CCNA.
- Strong communication and customer care skills.
- Diagnose and resolve technical issues with precision.
- Ability to multitask and adapt to changes quickly.
- Understanding of IT services and support tools.
Responsibilities
- Troubleshoot complex IT issues and guide frontline technicians.
- Provide advanced IT support for Windows Server, Exchange, SQL, SharePoint, etc.
- Administer hosted and cloud solutions; monitor VPN/remote access.
- Document maintenance for systems and networks.
- Communicate incident progress to customers and manage expectations.
- Escalate issues when SLAs require.
Skills
Tools
Job description
L7 Solutions is seeking an experienced IT Support Escalation to handle advanced technical issues and guide frontline technicians. You will troubleshoot complex problems, support Windows Server, Exchange, VMware, Citrix, and network security, and document maintenance for all systems while keeping clients informed.
Join a dynamic team offering on-the-job training, generous PTO, and opportunities for advancement in a growth-focused environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
