IT Specialist II: Helpdesk & Security Admin

Youth Enrichment Services; Hyattsville (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

Bizzell is seeking an IT Specialist II to provide advanced technical support, system administration, and endpoint management across enterprise and federal environments. The role includes Microsoft 365/Entra ID administration, device management via Intune, and maintaining security and compliance posture.

The specialist will handle L2 incidents, assist with onboarding and training, and contribute to automation and process improvement through scripting.

Qualifications

• Bachelor’s degree in IT, CS, Information Science, or related field (preferred).
• 1–3+ years of technical support or system administration experience.
• Proficiency with M365, Entra ID, Intune, Windows, and macOS support.
• CompTIA A+/Network+/Security+ or equivalent certifications (preferred).
• Strong troubleshooting, communication, and documentation skills.

Responsibilities

• Act as the initial point of contact for users seeking technical assistance (phone, chat, email, in person).
• Provide first- and second-level technical support for hardware, software, and systems.
• Log all service calls and ensure tickets are monitored, distributed, and resolved.
• Resolve escalated L2 incidents related to Windows, macOS, VPN, MFA, and conditional access.
• Escalate unresolved queries and follow up with end users to provide updates.

Skills

Helpdesk support

System administration

Windows

macOS

Microsoft 365

Entra ID

Intune

VPN

MFA

Scripting (PowerShell/Python)

Education

Bachelor’s degree in IT/CS/Information Science

Tools

PowerShell

Python

Intune

Azure

Defender

Huntress

Job description

Bizzell is seeking an IT Specialist II to provide advanced technical support, system administration, and endpoint management across enterprise and federal environments. The role includes Microsoft 365/Entra ID administration, device management via Intune, and maintaining security and compliance posture.

The specialist will handle L2 incidents, assist with onboarding and training, and contribute to automation and process improvement through scripting.