IT Support Engineer II

Insight Global; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking an IT Support Engineer II to support end users, manage onboarding/offboarding, and optimize IT operations through automation. This onsite role in New York, NY focuses on delivering high-touch support with a health tech organization that prioritizes customer service and collaboration.

The ideal candidate has 4+ years in IT support, strong A/V and conference room tech, and experience with Jamf or other MDM platforms, Okta, and automation tools.

Qualifications

• 4+ years of IT support or help desk experience.
• Strong A/V and conference room technology expertise.
• Experience with Jamf or other MDM solutions.
• Knowledge of Okta or other identity management platforms.
• Experience with automation tools and workflow creation.
• Strong MacOS, Windows, iOS, and Android support.
• Experience supporting executive stakeholders.
• Familiarity with Google Workspace, Slack, Zoom, and Jira/Atlassian tools.

Responsibilities

• Support and troubleshoot conference room A/V technology.
• Manage onboarding, offboarding, and access provisioning.
• Maintain hardware inventory and asset tracking.
• Support MDM platforms (Jamf or similar).
• Build and maintain IT automations using tools like Zapier, n8n, or Okta Workflows.
• Provide high-touch support to executives and internal employees.
• Troubleshoot hardware, software, and network issues.
• Document processes and improve support operations.

Skills

IT support experience

A/V & conference room tech

MDM (Jamf)

Identity management (Okta)

Automation tooling

Cross-platform support (MacOS/Windows)

Executive stakeholder support

G Suite/Workspace, Slack, Zoom, Jira

Tools

Jamf

Okta

Zapier

n8n

Okta Workflows

Google Workspace

Slack

Zoom

Jira/Atlassian

Job description

Required Skills & Experience

• 4+ years of IT support, help desk, or IT operations experience
• Strong A/V and conference room technology experience
• Experience with Jamf or other MDM solutions
• Knowledge of Okta or other identity management platforms
• Experience with automation tools and workflow creation
• Strong MacOS, Windows, iOS, and Android support skills
• Experience supporting executive stakeholders
• Familiarity with Google Workspace, Slack, Zoom, and Jira/Atlassian tools

Nice to Have Skills & Experience

• Jamf certifications
• Scripting experience (Python, Bash, PowerShell)
• Experience in hybrid or multi-office environments
• ITIL or service management knowledge

Job Description

We're hiring an IT Support Engineer II to support end users, maintain workplace technology, manage onboarding/offboarding processes, and improve IT operations through automation. This is an onsite opportunity in New York, NY with a growing health tech organization that values innovation, collaboration, and exceptional customer service.

Responsibilities:

• Support and troubleshoot conference room A/V technology
• Manage employee onboarding, offboarding, and access provisioning
• Maintain hardware inventory and asset tracking
• Support MDM platforms (Jamf or similar)
• Build and maintain IT automations using tools like Zapier, n8n, or Okta Workflows
• Provide high-touch support to executives and internal employees
• Troubleshoot hardware, software, and network issues
• Document processes and improve support operations