IT Support Engineer I — Windows, Networking & Onboarding

Brenntag; Wauwatosa (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Individual development and on-the-job training

Paid parental leave

Education assistance program

Employee assistance program

Various healthcare plan options

401(k)

Job summary

Brenntag in Wauwatosa, Wisconsin, is seeking a dedicated IT Support Specialist to troubleshoot software issues in Windows environments and assist with network connectivity. The ideal candidate will have 1-2 years of experience in IT support and proficiency in ticketing systems such as ServiceNow.

This role involves performing basic Active Directory tasks, supporting onboarding processes, and delivering excellent customer service to end users. Education assistance and paid parental leave are offered as part of the benefits.

Qualifications

• 1-2 years of experience in a help desk, IT support, or desktop support role.
• Equivalent combination of education and hands-on experience will be considered.

Responsibilities

• Troubleshoot software problems across the Windows environment.
• Assist with network connectivity issues.
• Perform basic Active Directory tasks.
• Support onboarding and offboarding processes.
• Log, track, and manage all support requests.
• Accurately document troubleshooting steps.
• Escalate unresolved or complex issues.
• Contribute to and maintain the internal knowledge base.

Skills

Proficiency in troubleshooting Windows 10/11 environments

Hands-on experience with ticketing platforms

Familiarity with Microsoft 365

Basic understanding of networking concepts

Experience with remote support tools

Strong verbal and written communication skills

Ability to explain technical concepts clearly

Excellent time management

Patient, empathetic demeanor

Self-motivated

Education

High school diploma or GED required

Associate's or bachelor’s degree in IT, Computer Science, or related field preferred

CompTIA A+, CompTIA Network+, or ITIL Foundation certification

Tools

ServiceNow

Jira Service Management

Microsoft 365

TeamViewer

Job description

Brenntag in Wauwatosa, Wisconsin, is seeking a dedicated IT Support Specialist to troubleshoot software issues in Windows environments and assist with network connectivity. The ideal candidate will have 1-2 years of experience in IT support and proficiency in ticketing systems such as ServiceNow.

This role involves performing basic Active Directory tasks, supporting onboarding processes, and delivering excellent customer service to end users. Education assistance and paid parental leave are offered as part of the benefits.