IT Support Engineer: Fast, Hands-On Tech for a Growing Team

Waites Sensor Technologies Inc; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Profit sharing

Competitive base salary

Job summary

Waites Sensor Technologies Inc. is seeking an IT Support Specialist to be the first point of contact for technology support across the company. You will own day‑to‑day IT support, onboard/offboard employees, manage devices, accounts, and licenses, and lead IT projects to improve customer delight.

You will work with Windows and macOS, Google Workspace and Microsoft 365, and collaborate with IT leadership to strengthen security and efficiency. Onsite work in Cincinnati with flexible remote options.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or related field.
• 2–4 years of experience in technical support, service desk, or desktop support.
• Hands-on experience supporting Windows and macOS devices in a business environment.
• Familiarity with Google Workspace and/or Microsoft 365 administration.
• Working knowledge of core networking concepts and troubleshooting connectivity issues.
• Experience with a ticketing system and meeting response expectations.
• Experience with endpoint security tooling desired.
• Excellent communication skills and a strong customer service orientation.
• Strong problem-solving skills and the ability to prioritize competing requests.
• Familiarity with ISO-9001, GDPR and SOC II desired; CompTIA A+, Network+ desired.

Responsibilities

• Serve as the first point of contact for technology support requests across the company.
• Own the support queue — triage, prioritize, resolve, and communicate status through to closure.
• Troubleshoot hardware, software, connectivity, and peripheral issues for end users.
• Build and maintain documentation, knowledge base articles, and self-service resources.
• Foster a responsive, customer-first support experience.
• Provision, image, configure, and deploy laptops, desktops, and mobile devices.
• Manage device lifecycle from intake through deployment, refresh, retirement, and secure disposal.
• Administer user accounts and group membership across Google Workspace and Microsoft 365.
• Execute new hire technology setup including accounts, hardware, access, and orientation.
• Support security monitoring and phishing awareness activities as needed.

Skills

Customer service

Problem solving

Prioritization

Ownership

Education

Associate degree in IT

Tools

Windows

macOS

Google Workspace

Microsoft 365

AD/IT ticketing system

Job description

Waites Sensor Technologies Inc. is seeking an IT Support Specialist to be the first point of contact for technology support across the company. You will own day‑to‑day IT support, onboard/offboard employees, manage devices, accounts, and licenses, and lead IT projects to improve customer delight.

You will work with Windows and macOS, Google Workspace and Microsoft 365, and collaborate with IT leadership to strengthen security and efficiency. Onsite work in Cincinnati with flexible remote options.