Desktop Support Technician I - Full-Time and Part-Time - WWBE

A3 Staffing Solutions; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision benefits

Opportunity to work with enterprise IT

Collaborative team environment

Job summary

A3 Staffing Solutions is seeking a Desktop Support Technician to provide onsite technical support in an enterprise environment. You will troubleshoot Windows 10/11, install and configure desktops and peripherals, and support Office 365 apps with strong customer service.

Ideal candidates have 3+ years of desktop support experience, familiarity with SCCM/Intune, and solid networking basics. This full-time role offers onsite work with potential for growth and projects like office moves.

Qualifications

• 3+ years of Desktop Support, Help Desk, or End User Computing experience.

Responsibilities

• Provide onsite desktop and deskside support for end users.
• Troubleshoot Windows 10/11 hardware and software issues.
• Install, configure, and support desktops, laptops, monitors, docking stations, and peripherals.
• Support Microsoft Office, Outlook, Teams, VPN, and other business apps.
• Diagnose and resolve printer, scanner, and peripheral connectivity issues.
• Configure and troubleshoot LAN/WAN, TCP/IP, Wi-Fi, and VPN connectivity.
• Image, deploy, and configure new computers using SCCM, MDT, Autopilot, or other deployment tools.
• Create, update, and document incidents and service requests using an ITSM ticketing system.
• Provide timely communication and outstanding customer service while meeting SLA expectations.
• Escalate complex issues to appropriate support teams when necessary.
• Assist with IT projects including office moves, equipment refreshes, Windows upgrades, and technology rollouts.

Skills

Desktop support

Windows 10/11

Active Directory

Microsoft 365 administration

Customer service

ITIL knowledge

Tools

SCCM

MDT

Intune

Autopilot

ServiceNow

Remedy

Jira

Job description

Job Description

Job Description

Position Overview

Full Time Position (40 hrs)

Part-Time 2 days/ week (Tuesday/Thursday)

We are seekinga customer-focusedDesktop Support Technicianto provide onsitetechnical support inan enterprise environment. The ideal candidateis experienced introubleshooting Windowssystems, supporting endusers, and resolvinghardware, software, andbasic network issues. This position offersthe opportunity towork withmodern technologies whiledelivering exceptionalcustomer service ina fast-pacedIT environment.

What You'll Do

• Provide onsite desktopand deskside supportfor end users.
• Troubleshoot and resolveWindows 10/11hardware and softwareissues.
• Install, configure, andsupport desktops, laptops, monitors, docking stations, and peripherals.
• Support Microsoft Office, Outlook, Teams, VPN, and other businessapplications.
• Diagnose and resolveprinter, scanner, andperipheral connectivityissues.
• Configure and troubleshootLAN/WAN, TCP/IP, Wi-Fi, and VPN connectivity.
• Image, deploy, andconfigure new computersusing SCCM, MDT, Autopilot, or otherdeployment tools.
• Perform hardware upgrades, repairs, and equipmentreplacements.
• Support mobile devices, including smartphonesand tablets.
• Create, update, anddocument incidents andservice requests usingan ITSM ticketingsystem.
• Provide timely communicationandoutstanding customer servicewhile meeting SLAexpectations.
• Escalate complex issuesto appropriate supportteams when necessary.
• Assist with ITprojects including officemoves, equipment refreshes, Windows upgrades, andtechnology rollouts.

Required Qualifications

• 3+ years of DesktopSupport, Help Desk, or End UserComputing experience.
• Experience supporting Windows10 and Windows11.
• Strong troubleshooting skillsfor hardware, software, printers, and mobiledevices.
• Experience with ActiveDirectory, Microsoft 365, and basicaccount administration.
• Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot isa plus.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wirelessconnectivity.
• Experience with ticketingsystems such asServiceNow, Remedy, Jira, orsimilar.
• Excellent communicationand customer serviceskills.
• Ability to prioritizemultiple tasks ina fast-pacedenvironment.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoftcertifications.
• Experiencesupporting enterprise environmentswith 500+ users.
• Experience with MicrosoftIntune, Azure ActiveDirectory, or MicrosoftEntra ID.
• Knowledge of Office365 administration.
• Experience supporting conferenceroom technology andaudiovisual equipment.

Why Join Us?

• Competitive hourlypay
• Medical, Dental, andVision benefits
• Opportunity to workwith enterprise technologies
• Collaborative team environment
• Potential for long-term or permanentemployment
• Career growth andprofessional developmentopportunities

If you're passionateabout technology, enjoysolving problems, andthrivein a customer-focused environment, we'dlove to hearfrom you.

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation