IT Support Engineer — End-User Tech & Security

Virginia Green

Virginia (MN)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Virginia Green delivers hands-on IT support across the organization, focusing on end-user assistance, device management, incident resolution, and continuous service improvement. The IT team collaborates with the IT Manager and external vendors to support Microsoft 365, identity services, networking, and line-of-business systems.

The role emphasizes adaptability, strong troubleshooting, and a service-oriented mindset to ensure secure, reliable tech for all associates.

Qualifications

Strong troubleshooting skills across hardware, software, and user issues.
Working knowledge of Microsoft 365 administration.
Experience with Intune, MDM, and endpoint management tools.
Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments.
Windows and macOS operating systems.
iOS and Android operating systems.
Understanding of TCP/IP networking concepts and basic firewall support.
Experience supporting VoIP and video conferencing platforms.
Familiarity with antivirus, VPN, and remote management tools.

Responsibilities

Provide onsite and remote technical support via service desk, phone, chat, and email.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Document all support tickets clearly from intake through final resolution.
Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing.
Escalate issues appropriately while maintaining ownership through resolution.
Communicate clearly with users on issue status, expectations, and outcomes.