End User Support Engineer

Evolutyz Corp; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Evolutyz Corp is seeking an End User Services Engineer to provide advanced desktop support and endpoint management for a global user base. You will act as a Tier 2/Tier 3 escalation resource, manage endpoint technologies, and support Microsoft 365 services to ensure a secure and reliable end-user experience.

The role involves deploying large-scale software rollouts, patch management, and collaboration with IT teams to improve desktop services and security across the organization.

Qualifications

• 3 years’ experience in enterprise environments.
• Experience with endpoint management and enterprise support.
• Proven experience providing Tier 2/Tier 3 escalation support.

Responsibilities

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools.
• Support Microsoft technologies (Windows OS, Active Directory, Exchange, Office 365, Intune) and cloud platforms (Azure, AWS).
• Deploy system upgrades, patch management, and maintain standard device image policies.
• Document solutions and best practices for knowledge sharing and compliance.

Skills

Enterprise support experience

Endpoint management

Tier 2/3 support

Office 365 administration

Education

Associate’s degree in computer science or related fields

Tools

SCCM

Intune

AutoPilot

JamF

ABM

VMWare

Hyper-V

Citrix

Active Directory

Exchange

Office 365

SharePoint

OneDrive

ServiceNow

Job description

Summary

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience.

Responsibilities

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, AutoPilot, JamF, ABM).
• Support Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as exposure to cloud platforms like Azure and AWS.
• Deploy system upgrades, patch management, configuration changes, and maintain standard device image policies.
• Document solutions, processes, and best practices for knowledge sharing and compliance.
• Collaborate with peers to ensure seamless escalation, alignment, and integration of desktop support services.
• Maintain relationships with technology vendors and suppliers.
• Anticipate inventory needs through forecasting and leading desktop support initiatives and projects.
• Ensure information security by understanding risks and implementing preventative measures.
• Maintain extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper-V, Citrix), and enterprise software (Outlook, Teams, SharePoint, OneDrive, ServiceNow, etc.).
• Participate in endpoint management projects and continuous improvement initiatives.
• Follow company security standards and support compliance requirements.

Requirements

• 3 years’ experience
• Proven experience supporting user populations in enterprise environments.
• Endpoint management experience
• Enterprise support experience

Required Skills

• 3 years’ experience in supporting user populations in enterprise environments.
• Experience in endpoint management and enterprise support.

Preferred Skills

• Associate’s degree in computer science or related fields.
• MS Administrator experience and certifications.
• Network experience or exposure.
• 5 or more years of industry experience.