IT Support Engineer: End-User & Escalation Specialist

Navitas Semiconductor Usa; Torrance (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Navitas Semiconductor Usa in Torrance, CA is seeking an IT Support Engineer to provide comprehensive end-user support. Candidates should possess 3+ years in IT support with strong troubleshooting skills for both Windows and macOS environments.

This role involves diagnosing technical issues, managing service requests, and ensuring compliance with IT policies. A BS in computer science is preferred, along with experience in Active Directory and typical support tools.

Qualifications

• 3+ years of experience in an IT Help Desk, desktop support, or technical support position.
• Experience resolving escalated incidents in a Windows environment.
• 25% Travel Required.

Responsibilities

• Provide both frontline and escalated technical support.
• Diagnose and resolve advanced hardware, software, and network issues.
• Administer user accounts and security groups in Active Directory.
• Install, configure, and troubleshoot software applications.
• Document solutions and create knowledge base articles.

Skills

Advanced troubleshooting skills across Windows and macOS

Proficiency with Microsoft 365 / MS Office

Knowledge of Active Directory and Microsoft Entra ID

Familiarity with networking fundamentals

Experience using AI-powered tools for troubleshooting

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Education

BS in computer science or similar discipline

Tools

NinjaOne

Freshservice

Fortinet products

Job description

Navitas Semiconductor Usa in Torrance, CA is seeking an IT Support Engineer to provide comprehensive end-user support. Candidates should possess 3+ years in IT support with strong troubleshooting skills for both Windows and macOS environments.

This role involves diagnosing technical issues, managing service requests, and ensuring compliance with IT policies. A BS in computer science is preferred, along with experience in Active Directory and typical support tools.