IT Support Engineer

Navitas Semiconductor Usa; Torrance (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Navitas Semiconductor Usa in Torrance, CA is seeking an IT Support Engineer to provide comprehensive end-user support. Candidates should possess 3+ years in IT support with strong troubleshooting skills for both Windows and macOS environments.

This role involves diagnosing technical issues, managing service requests, and ensuring compliance with IT policies. A BS in computer science is preferred, along with experience in Active Directory and typical support tools.

Qualifications

• 3+ years of experience in an IT Help Desk, desktop support, or technical support position.
• Experience resolving escalated incidents in a Windows environment.
• 25% Travel Required.

Responsibilities

• Provide both frontline and escalated technical support.
• Diagnose and resolve advanced hardware, software, and network issues.
• Administer user accounts and security groups in Active Directory.
• Install, configure, and troubleshoot software applications.
• Document solutions and create knowledge base articles.

Skills

Advanced troubleshooting skills across Windows and macOS

Proficiency with Microsoft 365 / MS Office

Knowledge of Active Directory and Microsoft Entra ID

Familiarity with networking fundamentals

Experience using AI-powered tools for troubleshooting

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Education

BS in computer science or similar discipline

Tools

NinjaOne

Freshservice

Fortinet products

Job description

Job Details

Location: Torrance, CA 90503
Position Type: Full Time
Salary Range: $70,000.00 - $90,000.00/year

Job Purpose

Navitas Semiconductor (Nasdaq: NVTS) is a high‑growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end‑user support requests. The ideal candidate will be self‑motivated, energetic, tech‑savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast‑growing company.

Key Responsibilities and Duties

• Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution
• Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
• Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
• Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
• Install, configure, and troubleshoot software applications and endpoint management tools
• Follow workflow in accordance with quality standards
• Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Document solutions, create knowledge base articles, and maintain standard operating procedures
• Share knowledge across the IT team and help end users build self‑service skills to reduce repeat issues
• Identify recurring issues and recommend process or system improvements
• Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
• Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
• Any and all other duties, as assigned

Knowledge, Skills, Abilities

• Advanced troubleshooting skills across Windows and macOS, Microsoft 365 / MS Office, and common business applications
• Strong proficiency with computers and all MS Office / Microsoft 365 products
• Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
• Experience using AI‑powered tools (e.g., Microsoft Copilot, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
• Demonstrated ability to manage a myriad of demands and prioritize effectively
• Strong analytical and problem‑solving skills
• Maintains accountability for actions (ownership of work)
• Extremely reliable with the ability to champion tasks
• Excellent written and verbal communication skills

Qualifications

• Basic
  • 3+ years of experience in an IT Help Desk, desktop support, or technical support position
  • Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments
  • 25% Travel Required
• Preferred
  • BS in computer science, computer engineering, or a similar discipline
  • 5+ years of experience in an IT Help Desk position
  • Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
  • Scripting experience with PowerShell, VBScript, or JavaScript is a plus