IT Support Engineer: Elevate Global End-User Tech

SI Group; Rotterdam Junction (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Paid time off

Job summary

SI Group in the United States is seeking an IT Support Engineer to deliver Tier I & II service to local and global end-users, implementing and troubleshooting hardware, software, and infrastructure while documenting via ITSM tickets. The role requires hands-on involvement in Active Directory, Office 365, and network issues.

The position emphasizes SOP creation, knowledge base contributions, end-user training, and ensuring continual service availability across our manufacturing environments.

Qualifications

• BS degree or equivalent experience
• Experience with ITSM and ITIL tools
• Minimum of 2 years IT administrator level experience
• Experience in chemical industry or manufacturing environment preferred
• Security, technical, analytical, decision making and problem solving

Responsibilities

• Triage, troubleshoot and resolve request and incident tickets, elevating tickets as appropriate, documenting in ITSM system
• Install, upgrade, support and troubleshoot Windows client operating systems, Microsoft Office/365, and all other authorized desktop applications
• Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
• Use diagnostic tools to troubleshoot client related networking issues or provide improvements
• Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
• Accurately update IT Hardware and Software Asset Inventory in the ITSM system
• Document local network, and infrastructure systems
• Create or update SOPs as required
• Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
• Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance

Skills

IT support

Windows OS

Office 365

Networking

Active Directory

ITSM

ITIL

Documentation

Training

Problem solving

Education

Bachelor's degree

Tools

ITSM tools

Job description

SI Group in the United States is seeking an IT Support Engineer to deliver Tier I & II service to local and global end-users, implementing and troubleshooting hardware, software, and infrastructure while documenting via ITSM tickets. The role requires hands-on involvement in Active Directory, Office 365, and network issues.

The position emphasizes SOP creation, knowledge base contributions, end-user training, and ensuring continual service availability across our manufacturing environments.