IT Support Engineer - Desktop & End-User Tech

Hypori; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) with match

Performance bonus

Life and disability

Job summary

Hypori Inc. in Austin, TX is seeking a junior IT Support Specialist to provide hands-on desktop and end-user support, keeping laptops, accounts, peripherals, and office tech running smoothly. This is an in-office role five days a week under the IT System Administrator.

The ideal candidate has 1–2 years in IT Helpdesk, is proficient with Windows and macOS, Microsoft 365/Entra ID, Active Directory, and common MDM tools, and can document issues via a ticketing system. Certifications are required.

Qualifications

• 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role.
• Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions.
• Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence) is a plus.
• Strong troubleshooting and problem-solving skills.
• Strong English communication skills: the ability to clearly communicate with technical and non-technical users
• Experience with a standardized ticketing system and documenting work tickets is preferred.
• CompTIA A+ Certification is required
• CompTIA Security+ Certification is required
• Ability to lift and move computer equipment up to 40 lbs

Responsibilities

• Support processes and systems for asset inventory and management for hardware, software, and subscription services
• Support IT projects to completion with direction from the IT System Administrator
• Support issuing new computer hardware and disposition of end-of-life equipment
• Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
• Support IT requirements through direct employee and guest support within the physical office location
• Support conference room and video teleconference setup and troubleshooting as required
• Perform other related duties as required and identified in goals set by the CSO

Skills

Windows/macOS troubleshooting

Ticketing system experience

Strong English communication

SaaS familiarity

Education

CompTIA A+ Certification

CompTIA Security+ Certification

Tools

Jira

Confluence

Microsoft 365

Entra ID / Azure AD

Active Directory

MDM solutions (Jamf, Intune, NinjaOne)

Job description

Hypori Inc. in Austin, TX is seeking a junior IT Support Specialist to provide hands-on desktop and end-user support, keeping laptops, accounts, peripherals, and office tech running smoothly. This is an in-office role five days a week under the IT System Administrator.

The ideal candidate has 1–2 years in IT Helpdesk, is proficient with Windows and macOS, Microsoft 365/Entra ID, Active Directory, and common MDM tools, and can document issues via a ticketing system. Certifications are required.