IT Support Specialist

Hypori; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance Bonuses

401k Savings Plan and Company Match

Health Insurance – 3 Plans to Choose

Remote work program

Paid Holidays

Job summary

Hypori, Inc in Austin, TX is seeking an IT Support Specialist to provide hands-on desktop and end-user support. You will keep laptops, accounts, peripherals, and office tech running smoothly, with onsite work under the IT System Administrator.

This junior role (1–2 years) offers growth while supporting asset management, ticketing in Jira/Confluence, and IT projects. Strong troubleshooting, English communication, and CompTIA A+/Security+ are required; Windows/macOS, M365, Entra ID, AD, and MDM

Qualifications

• CompTIA Security+ and CompTIA A+ certifications required.
• 1–2 years of IT Helpdesk/Desktop Support experience.
• Hands-on troubleshooting of Windows and macOS hardware/software.
• Experience with Jira/Confluence ticketing and knowledge base articles is a plus.

Responsibilities

• Provide hands-on desktop and end-user support onsite.
• Keep laptops, accounts, peripherals, and office technology running smoothly.
• Resolve day-to-day technical issues under the IT System Administrator.
• Support asset inventory and management for hardware, software, and subscriptions.
• Assist IT projects and hardware deployment.
• Document tickets in Jira/Confluence and contribute to knowledge base.

Skills

Troubleshooting

Problem solving

English communication

Team collaboration

Customer service

Education

CompTIA Security+

CompTIA A+

Tools

Jira

Confluence

Microsoft 365

Entra ID (Azure AD)

Active Directory

MDM (Jamf, Intune, NinjaOne)

Job description

• The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc
• Employees, keeping laptops, accounts, peripherals, and office technology running smoothly
• Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems
• This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently
• Support processes and systems for asset inventory and management for hardware, software, and subscription services
• Support IT projects to completion with direction from the IT System Administrator
• Support issuing new computer hardware and disposition of end-of-life equipment
• Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
• Support IT requirements through direct employee and guest support within the physical office location
• Support conference room and video teleconference setup and troubleshooting as required
• Perform other related duties as required and identified in goals set by the CSO

Benefits

• Performance Bonuses
• Traditional (pre-tax), Roth (after tax) and catch-up deferral options
• Numerous Investment Options
• Flexible Spending Account Plan
• Flexible Spending Account - Dependent Care Plan
• Short- and Long-Term Disability Insurance
• Life and AD&D Insurance
• Wellness Programs
• Employee Assistance Program
• Fitness and Wellness Discount Programs
• 10 Paid Holidays + 2 Floating Holidays
• Generous and flexible Paid Time Off (3 weeks)
• 401k Savings Plan and Company Match
• Stock Option Program
• Culture of Ownership
• Health Insurance – 3 Plans to Choose From
• HSA Plan with Company Contribution
• Dental Insurance – Basic and Buy Up Plan
• Vision Insurance
• Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
• Legal Shield and ID Shield
• Remote work program
• Careers across the US
• Paid Military Leave
• Paid Parental Leave
• Employee Referral Bonuses range from $5,000 - $10,000

Strong troubleshooting and problem-solving skillsStrong English communication skills: the ability to clearly communicate with technical and non-technical usersAbility to lift and move computer equipment up to 40 lbsCompTIA Security+ Certification is requiredCompTIA A+ Certification is requiredFamiliarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plusExperience with a standardized ticketing system and documenting work tickets is preferred1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support roleHands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.)Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organizationAbility to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required