IT Support Engineer 1

StubHub; New York (NY); On-site; USD 85,000; Full time

Job summary

Join StubHub’s IT team in New York to provide essential support and enhance user experiences across our platforms. This role includes managing IT inventory, supporting on-premise to Azure transitions, and optimizing collaboration tools. With a competitive salary and a strong team ethos, this position offers a unique opportunity to engage with cutting-edge technology in a vibrant work environment.

Benefits

Accelerated Growth Environment

Top Tier Compensation Package

Flexible Time Off

Comprehensive Benefits Package

Team-Building Events

Qualifications

• 1-2 years IT support experience in a multi-office setting.
• Solid understanding of Active Directory, Office365, and Azure.
• Basic understanding of networking and deployment automation.

Responsibilities

• Provide IT support to StubHub teams in person and via ticketing system.
• Support the transition to Azure for various workloads.
• Proactively enhance IT support services and optimize user experience.

Skills

Customer Service

Communication

Technical Support

Problem Solving

Tools

Jira

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

As part of StubHub's global IT team in our New York office, you'll work with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.

About the team:

We are a collaborative and cooperative team that operates on cutting-edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting-edge tech ensures that we are always striving for excellence.

One unique aspect of our team is the absence of ego. Any team member can be asked to do anything from prepping office desks to learning and coding complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way and welcome recommendations for improvement.

This role requires a 5-day in-office presence at our New York, NY office in the Financial District.

What You'll Do

• Provide IT support to StubHub teams in person, through our technology support tools, or via our ticketing system.
• Maintain an IT equipment inventory, anticipating future needs while avoiding wasted surplus.
• Support the transition from on-premise to Azure for various corporate and production workloads.
• Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization.
• Keep our corporate environment updated (via Intune, Kandji, Azure Update Management, and third-party tools such as Patch My PC) to keep our users and infrastructure secure.
• Administer our productivity and collaboration tools, such as Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, and Confluence, and help drive employee engagement with them.
• Work collaboratively on projects to further improve our procedures and processes.
• Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency.
• Demonstrate ownership of IT support operations by ensuring prompt resolution of technical issues, maintaining system reliability, and providing proactive solutions to optimize end-user experience and operational continuity.

What You've Done

• 1-2 years providing IT support to a company with multiple office branches
• Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online
• Experience working with a ticketing platform (Jira Service Mgmt)
• Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…)
• Experience deploying machines with automation tools (e.g., Autopilot)and basic Automation/Scripting experience, preferably using Windows PowerShell
• Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus
• Excellent customer service and communication skills

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$85,000 - $85,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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