Information Technology Support Engineer

idpp; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

An international energy company is looking for an IT Support Engineer for a 3 to 6-month onsite role in New York. The successful candidate will provide 1st and 2nd line support, focusing on customer service and technical troubleshooting within a fast-paced environment.

Qualifications

• 1-3 years of experience in IT support roles.
• Proficiency with Windows 10/11, macOS, and Microsoft 365.
• Experience in basic networking and printer support.

Responsibilities

• Provide 1st and 2nd line support for desktops, laptops, and printers.
• Troubleshoot and resolve hardware and software issues.
• Support users with Microsoft 365 and other business applications.

Skills

Problem-solving

Interpersonal skills

Proactive attitude

Job description

This range is provided by idpp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Delivery Consultant at IDPP | IT Recruitment

Rate: $350 to $400 per day

Location: Grand Central Station Area, New York

Duration: 3 to 6 months

Working model: Onsite. Monday - Friday (9am to 5pm)

About the Role:

An international energy company is seeking an experienced IT Support Engineer who specialises in 1st line/2nd line support. The company requires an engineer who has a very customer focused approach to their work.

Key Responsibilities:

• Provide 1st and 2nd line support for desktop, laptops and printers
• troubleshoot and resolve hardware and software issues across window and macOS environment
• Perform basic network troubleshoot and patching (e.g., Ethernet, Wi-Fi, IP configuration)
• Support users with Microsoft 365, teams, outlook and other business applications.
• Set Up and configure new user workstation and peripherals.
• Maintain accurate records of support requests and resolutions
• Assist with onboarding/ offboarding processes including account setup and hardware allocation

Key Requirements

• 1-3 years of experience in IT support roles
• Proficiency with Windows 10/11 macOS, and Microsoft 365
• Experience with basic networking and printer support
• Strong problem-solving skills and proactive attitude
• Excellent comms and interpersonal skills
• Possess an ability to work independently in a fast-paced environment
• Familiarity with active directory and user account manager is desirable
• Experienced in a professional services or corporate office setting
• Worked within a trading environment with an understanding of service required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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