Lead IT Support Engineer-JAMF & OKTA are a MUST!

ZipRecruiter; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

A well-known internet client is seeking a Lead Technical Support & Systems Engineer for their Manhattan office. This role involves overseeing troubleshooting, maintaining backend systems, and providing exceptional technical support to enhance user experience. The ideal candidate will demonstrate strong leadership, technical acumen, and efficient communication skills within a collaborative environment.

Qualifications

• Up to 5 years of experience in end-user IT.
• Proven technical leadership experience.
• Training or certifications in Microsoft operating systems, A+ certification, MacOS support training.

Responsibilities

• Provide technical leadership and direction to the IT team.
• Communicate technical information to technical and non-technical personnel.
• Assist and lead day-to-day tasks such as support requests.

Skills

Communication

Troubleshooting

Customer Service

Attention to Detail

Education

High School Diploma

Tools

Jira

Slack

Google Workspace

Jamf

Intune

Workspace One

Office 365

Zoom

Job description

Job DescriptionJob Description

NO H1S OR 3RD PARTIES

THIS ROLE IS ONSITE 3-4 DAYS PER WEEK IN MANHATTAN.

Well-known internet client is looking for a motivated and passionate Lead Technical Support & Systems
Engineer to help provide a great technical experience for all of our employees. As a Support
and Systems lead, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong
troubleshooting and communication skills, with the ability to prioritize work and time
appropriately. The ideal candidate is as comfortable in the trenches resolving complex end-user
issues as they are with maintaining back-end systems.
As the face of Business Technology, you will diagnose and resolve workstation
problems with hardware, software, and network issues, as well as look for and recommend
updates to streamline processes. You will assist with projects as assigned, including deploying
system software, configuration changes, etc. Finally, as a member of the Business Technology
team, you will need to be familiar with and admin our various SAAS apps such as Okta, Slack,
and Google Workspace and be responsible for supporting those for focused brands.You will
assist and lead the team on day to day tasks such as support requests and technical
onboarding of new employees. As a lead, you will also coordinate and lead projects for the
team. Some project work could include but not limited to updating and maintaining corporate
builds for Windows workstations, creating software packages for both Windows and macOS
deployments, testing and deploying new hardware or software applications to solve for
challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, resourceful and always
eager to help while providing excellent customer service to our users. You’ll need to be a team
player with excellent attention to detail and communication skills as we work together to solve
daily challenges.
What You’ll Do:
- Provide technical leadership and direction to the IT team and uphold our commitment to
deliver great customer service and user experiences
- Work in a highly collaborative cross-functional environment and share your expertise to
help solve complex problems at a large scale
- Communicate highly technical information to both technical and non-technical personnel
- Educate team members and org users on new processes and technologies
- Technical onboarding of new employees
- Hardware deployment, software installation and maintenance of user machines
- Mobile Device Management of Apple and Android devices
- Asset tracking and inventory management
- Update and maintain computer management policies in Jamf/Workspace
- Deploy and decommission user workstation VM’s
- Google Drive end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
What You’ll Need:
- High School Diploma
- Up to 5 years of experience in end user IT
- Excellent documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction is a must
- Ability to lift up to 50lbs as necessary
- OS Experience: MacOS, Windows 10 & 11, iOS, Android
- Software Skills: Office 365, VPN software, Slack, Zoom
- Experience with Jira/Confluence
- Admin level experience with Okta
- A good understanding of SaaS
- Experience with Jamf, Intune, Workspace One
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support
training, Jamf
- Experience working on big projects and mentoring team members
- Proven technical leadership experience.

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