IT Support Engineer

DeWinter Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated IT Support Engineer to join their remote team. In this role, you will provide first-level technical support, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. Your excellent problem-solving skills and strong communication abilities will be essential in assisting employees and maintaining efficient operations. This position offers a dynamic work environment where your contributions will directly impact the productivity of the team. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Experience with troubleshooting Windows and macOS operating systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide technical support to end-users via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Troubleshooting Windows

Troubleshooting macOS

Problem-solving skills

Communication skills

Customer service skills

Education

A+ certification

Network+ certification

Tools

Jira

Zendesk

Job description

Job Title:IT Support Engineer

Job Location:Remote

Job Summary:
You will be responsible for providing first-level technical support to our employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. This role requires excellent problem-solving skills, strong communication abilities, and a passion for helping others.

Responsibilities:

• Provide technical support to end-users via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Document support requests and resolutions in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist with onboarding new employees and setting up their IT equipment.

Qualifications:

• Experience with troubleshooting Windows and/or macOS operating systems.
• Familiarity with ticketing systems (e.g., Jira, Zendesk).
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• A+ or Network+ certification is a plus.

Compensation:

• $25 - $35 per hour

DeWinter Group and Maris Consultingis an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.