IT Support Engineer (Fulltime) - Onsite from NYC

The Dignify Solutions, LLC; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading IT services company is seeking an IT Support Engineer to join their onsite team in NYC. This role involves troubleshooting complex IT issues, maintaining systems, and liaising with clients. The ideal candidate will possess strong computer skills and knowledge of Microsoft tools, with experience in both Windows and MAC environments. This is a fulltime position ideal for individuals with mid-senior level experience looking to advance their career in a dynamic environment.

Qualifications

• Mid-senior level experience in IT support.
• Ability to handle L2/L3 troubleshooting for Windows & MAC OS.
• Experience in supporting minor hardware repairs.

Responsibilities

• Perform imaging/reimaging of PCs and troubleshoot incidents.
• Liaise with clients and IT support groups as necessary.
• Administer phone systems and support hardware repairs.

Skills

Troubleshoot and Diagnose complex problems

Strong Computer Skills

Exposure to Microsoft Active Directory

Experience with Citrix

Experience in phone system administration

Knowledge of DHCP and IP routing

Tools

Microsoft Office 365

VPN

Firewall concepts

Job description

IT Support Engineer (Fulltime) - Onsite from NYC

IT Support Engineer (Fulltime) - Onsite from NYC

1 month ago Be among the first 25 applicants

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
• Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
• Experience handling L2/L3 troubleshooting for Windows & MAC OS
• Experience with Citrix and Microsoft Remote Desktop concepts and administration
• Knowledge of DHCP, IP routing, VPN, and firewall concepts
• Experience in supporting minor hardware repairs (Desktop & Laptop)
• Experience in phone system administration
• Liaises with clients, other IT support groups and 3rd party providers when necessary
• Performs imaging/reimaging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Troubleshoots and resolves PC incidents and/or VIP requests

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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