IT Support Engineer

Inetum; Warsaw (IN); Hybrid; USD 27,000 - 45,000; Full time

Benefits offered by this job

Flexible & hybrid work

Cafeteria benefits

Referral bonuses up to PLN6,000

Team mentoring by technical lead

Team-building budget

Training & certifications funded

Diversity & inclusion culture

Job summary

Inetum Polska seeks an IT support engineer to diagnose and resolve issues in proprietary business applications. The role requires strong SQL skills and basic C# knowledge, with responsibilities spanning bug reproduction, code analysis, and ticket documentation. English and German language proficiency are required.

Join a hybrid-work environment with opportunities for training, mentoring, and career development within Inetum's Polska group, serving clients across Poland.

Qualifications

• Strong SQL skills and ability to write queries.
• Basic C# knowledge or familiarity with another OOP language.
• Experience or willingness to provide application support for a proprietary business app.
• Good communication and English; German language skills required.

Responsibilities

• Maintain and develop internal applications.
• Retrieve source code and reproduce reported bugs in applications.
• Analyze issues in C# code and SQL databases.
• Document problem resolutions in the ticketing system.
• Escalate more complex tickets to third-line support.
• Use application documentation describing common issues.
• Apply knowledge of C# and SQL to diagnose and resolve tickets.

Skills

SQL

C# basics

Application support

English

German

Tools

Visual Studio

SSMS

Visual Studio Code

Management Studio

REST API

Angular

MS SQL Server

Informix

SVN

Git

Job description

• Maintenance and development of custom internal applications.
• Retrieving source code and reproducing reported bugs in applications.
• Analyzing issues in C# code and SQL databases.
• Documenting problem resolutions in the ticketing system.
• Escalating more complex tickets to third-line support.
• Using application documentation containing descriptions of the most common issues.
• Applying knowledge of C# and SQL to diagnose and resolve tickets.

Profile

Must have:

• Strong SQL skills — able to write queries (top priority)

• Basic C# knowledge — able to read and understand C# code (or another OOP language like Java)

• Experience or willingness to do application support for a proprietary business application (learn business domain and handle tickets)

• Good communication and adequate English to understand problems and follow instructions

• German language

Nice to have:

• Ability to use/read related tools (e.g., Visual Studio, SQL Server Management Studio) — can be learned on the job

• Tools: Visual Studio Code, Management Studio

• Applications: C#, Rest API, Angular

• DB: MS SQL Server, Informix

• Source code: SVN, Git

About Inetum

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Additional Information

Proficiency in Polish, English, and German at least at the B2+ level.

You choose the form of cooperation yourself - employment contract or B2B contract.

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:

https://inetum.whispli.com/speakup?locale=pl