Application Support Analyst

Acturis; Town of Poland (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Stable employment contract

Development opportunities

Regular pay rises

Private medical care

Multisport card

Feedback meetings

Job summary

A leading software company is seeking an enthusiastic Application Support Analyst to join their Customer Support team. This entry-level role offers full training, allowing you to grow in the IT sector without prior experience. Responsibilities include assisting customers with application configurations, providing functional advice, and maintaining documentation. Ideal candidates will have strong English skills and problem-solving abilities. This position offers hybrid work flexibility and regular pay rises.

Qualifications

• Fluent English with emphasis on Business English.
• Excellent attention to detail.
• Ability to work under time pressure.

Responsibilities

• Help customers configure the Acturis application.
• Resolve issues via email.
• Test configuration changes based on customer needs.

Skills

Fluent English

Problem-solving skills

Communication skills

Ability to learn quickly

Education

Completed higher education

Tools

JIRA

SQL Developer

MS Office (including VBA)

Job description

We are a company with over 20 years of experience, for which employees are a priority.

We are currently seeking an enthusiastic individual with a willingness to learn to become part of our Customer Support team as an Application Support Analyst. This role provides an excellent gateway into the IT sector. No prior experience in IT is required – we will provide full training and support to help you reach your potential.

Your responsibilities will include:

• Helping customers with the configuration of the Acturis application to meet their business needs,
• Advising customers on system functionality and resolving issues via email,
• Testing configuration changes and the impact of new functionalities on tools and processes,
• Working with SQL databases: reporting and creating dedicated solutions based on customer requirements,
• Creating and maintaining internal and customer-oriented documentation.

Job requirements:

• Completed higher education (or in the final semester),
• Fluent English (min. B2 level), with particular emphasis on Business English – spoken and written,
• Excellent problem-solving skills and attention to detail,
• Ability to work under time pressure and meet deadlines,
• Ability to work both in a team and independently,
• Excellent communication and interpersonal skills,
• Ability to quickly learn new skills

If you meet the above requirements, you are our ideal candidate!

What do we offer?

• Stable employment based on an employment contract – we make sure that everyone in the company can build their work-life balance.
• Opportunities for development – courses and training (language, technical as below, soft), as well as a company library.
• Full Training on Tools – we will teach you to use the latest technologies including JIRA, Confluence, SQL Developer, MS Office (including VBA) as well as Internal tools.
• Feedback – this is up to 6 times a year to help you understand what you are doing well and what there is still to learn.
• Gain experience – you will grow under the guidance of a mentor who will support you with your induction and share their experience and knowledge.
• Regular pay rises – up to three times a year for the first two years and then annually thereafter so that your salary increases with experience.
• Benefit packages – we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you.
• Hybrid working model – after an induction period, possibility to work remotely 3 days a week.

What does our recruitment process look like?

The recruitment process consists of several stages that allow us to get a better idea of your skills and fit with the team:

• Maths and logic test in English.
• Online recruitment interview in 3 stages – HR and 2 technical which will take 3 hours.
• Meeting in the company in Wrocław – direct interview with the Manager.

Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us.

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification . We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues.

If you are interested in our offer, please send your CV in English via our website:

Please include the following clause in the documents you submit:

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.