IT Support Engineer

gobravvo; Tarpon Springs (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Career growth opportunities

Ongoing training and development

Job summary

gobravvo is seeking an IT Support Engineer in Tarpon Springs, FL. The role focuses on deploying, managing, and securing Windows servers, Active Directory, Exchange, and network infrastructures while collaborating with sales and technical teams.

The ideal candidate will have strong client-facing communication, problem-solving skills, and a track record in MSP environments, with opportunities for ongoing professional development and growth within a dynamic team.

Qualifications

• Four+ years hands-on experience configuring, troubleshooting, and repairing networking gear, Windows servers, workstations, Exchange, and AD.
• Three+ years in a client-facing role such as sales engineering or MSP support.
• Excellent verbal and written communication skills for business-level interactions.
• Strong organizational and time-management abilities; proactive and reliable.

Responsibilities

• Support pre- and post-sales activities, including discovery meetings, site visits, proposals, and technical assessments.
• Deploy and manage Windows Server and AD environments to ensure secure access to resources.
• Design LANs and implement network security measures to protect data.
• Build and deploy file servers and cloud solutions for data access and scalability.
• Configure VOIP solutions and manage Exchange for reliable email services.
• Troubleshoot network infrastructure and respond to escalated requests.
• Monitor systems and respond to alerts per guidelines.

Skills

Communication skills

Client-facing

Problem solving

Multi-tasking

Teamwork

Time management

Sales engineering exposure

Education

Industry certifications (e.g., Net+/Security+, MCSA/MCSE/MCITP, CCNA/CCIE)

Tools

Windows Server

Active Directory

Exchange Server

RMM tools

Job description

IT Support Engineer is a crucial role within modern IT departments, particularly for organizations seeking robust technical support and proactive network management. As businesses increasingly rely on technology to drive their operations forward, the demand for skilled professionals capable of managing, troubleshooting, and optimizing complex IT infrastructures continues to grow. This full-time position offers an excellent opportunity for those with a proven background in IT systems and a passion for customer service to play a pivotal role in supporting and advancing the technical capabilities of a dynamic organization.

As an IT Support Engineer, you will partner closely with sales teams and technical staff to ensure seamless delivery of technology solutions that align with business objectives. The position involves a mix of hands-on technical work, client-facing communication, and ongoing support activities. You will be responsible for deploying, managing, and securing Windows servers, Active Directory, and network infrastructure, as well as implementing cloud and VOIP solutions. Your role will also include performing technical assessments, troubleshooting escalated service requests, and maintaining proactive system monitoring to ensure optimal performance and security throughout the IT environment.

This position is ideal for professionals with strong problem-solving abilities, excellent communication skills, and a commitment to providing outstanding customer experiences. The company fosters a collaborative and supportive work environment, providing opportunities for professional growth, ongoing training, and career advancement. Working in the Tarpon Springs, FL area offers a vibrant business community and a pleasant locale for both work and personal life.

IT Support Engineer - Summary

• Full-time role supporting business technology solutions
• Key player in deploying, managing, and optimizing IT systems
• Collaborate with clients and internal teams to deliver tailored technical solutions
• Opportunity for ongoing professional development and career growth

Duties & Responsibilities

• Work alongside sales teams to support pre- and post-sales activities, including discovery meetings, site visits, proposals, presentations, and technical assessments
• Deploy and manage Windows Servers and Active Directory environments to ensure reliable access and security for organizational resources
• Design and implement Local Area Networks (LANs) to support business connectivity and productivity
• Implement and monitor network security measures to safeguard sensitive data and prevent unauthorized access
• Optimize and maintain network software and hardware to maximize performance and minimize downtime
• Build and deploy file servers and cloud computing solutions to enhance data accessibility and scalability
• Configure and implement VOIP solutions for seamless communication across the organization
• Troubleshoot network infrastructure issues and resolve escalated technical problems
• Manage Microsoft Exchange Server for reliable email and collaboration services
• Support telephone system solutions to ensure effective internal and external communication
• Monitor alert systems and respond according to established guidelines to maintain system health
• Analyze event logs and system messages to identify and resolve issues proactively
• Receive and address escalated service requests requiring advanced technical expertise
• Facilitate new user onboarding, ensuring smooth integration into IT systems

Salary & Benefits

• Competitive salary commensurate with experience and qualifications
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunities for career growth and advancement within the organization
• Supportive work environment with ongoing training and development

Qualifications & Requirements

• Minimum four years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory
• At least three years' experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills, with the ability to interact effectively at a business level
• Strong organizational and time-management abilities
• Experience drafting proposals and implementing technical solutions tailored to business needs
• Demonstrated professionalism, reliability, and teamwork skills
• Solid understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tools is a plus
• Exceptional problem-solving skills, customer service orientation, and multi-tasking abilities
• Sales training experience preferred
• Experience in a Managed Service Provider (MSP) environment is highly desirable

Ideal Candidate Snapshot

• Holds industry-recognized certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco CCNA/CCIE
• Demonstrates a proactive approach to identifying and resolving technical issues
• Adapts quickly to changing technology and evolving client needsExhibits a high level of professionalism and dedication to customer satisfaction
• Self-motivated, energetic, and eager to contribute to team success

Other Relevant Information

• Challenging and rewarding work environment with exposure to a wide range of IT solutions
• Access to ongoing education and skills development resources
• Supportive company culture committed to employee growth and success
• Located in a vibrant business area with opportunities to collaborate with leading IT professionals

If you are driven by technology, enjoy working directly with clients, and are ready to advance your IT career, consider applying for the IT Support Engineer position.