IT Support Engineer

Sybex Support Services Inc.; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sybex Support Services Inc. in San Francisco is seeking a skilled Desktop Support Technician to join our IT team. You will provide hands-on support for hardware, software, and networking issues to ensure smooth operations across the organization.

You will install and configure systems, manage Active Directory accounts, and assist with software deployments while handling help desk tickets efficiently. A proactive, collaborative approach is essential to support our staff and IT infrastructure.

Qualifications

• Experience as Desktop Support Technician or similar role.
• Proven knowledge of network administration and IT support.
• Experience with Windows, Linux, and Mac OS.
• Familiarity with ticketing systems (SCCM/Remedy/ServiceNow) is a plus.
• VPN and remote access knowledge.

Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets and escalate when needed
• Collaborate with team to resolve complex technical issues
• Document procedures and solutions for future reference

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Tools

SCCM

Remedy

ServiceNow

Active Directory

Office 365

Job description

JOB DESCRIPTION

Must Have:

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Qualifications:

• Proven experience as a Desktop Support Technician or similar role
• Strong knowledge of network administration, technical support, and IT support principles
• Proficiency in operating systems such as Windows, Linux, and Mac OS
• Familiarity with office productivity software (e.g., Microsoft Office)
• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
• Knowledge of VPN technologies and remote access tools
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills