IT Support Engineer

Sybex Support Services Inc.; Arecibo (PR); On-site; USD 42,000 - 65,000; Full time

Job summary

Sybex Support Services Inc. is seeking a skilled Desktop Support Technician to join our IT team. You will provide hands-on assistance to employees, troubleshoot hardware and software, and ensure smooth operation of computer systems.

Responsibilities include user support, imaging, configuring systems, managing Active Directory, and collaboration with the IT team to resolve issues. The role requires experience with Windows, Linux, Mac OS, and familiarity with SCCM/ServiceNow.

Qualifications

• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of network administration, technical support, and IT support principles.
• Proficiency in Windows, Linux, and Mac OS.
• Familiarity with office productivity software (e.g., Microsoft Office).
• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus.
• Knowledge of VPN technologies and remote access tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Skills

Desktop support

Network administration

Technical support

IT support principles

Communication skills

Tools

SCCM

Remedy

ServiceNow

Active Directory

VPN technologies

Job description

JOB DESCRIPTION

Must Have:

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Qualifications:

• Proven experience as a Desktop Support Technician or similar role
• Strong knowledge of network administration, technical support, and IT support principles
• Proficiency in operating systems such as Windows, Linux, and Mac OS
• Familiarity with office productivity software (e.g., Microsoft Office)
• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
• Knowledge of VPN technologies and remote access tools
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills