IT Support Engineer

Teceze USA; Mobile (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Teceze USA seeks an on-site IT support specialist to assist end users in a manufacturing setting. You will handle laptops, desktops, smartphones, and peripheral devices, performing hardware and software troubleshooting and basic network support.

Ideal candidates have 4–5 years in IT/Desktop/EUC support, strong communication skills, and familiarity with asset management, imaging, and ServiceNow ITSM. Prior experience in industrial environments is a plus, with emphasis on safety practices.

Qualifications

• 4–5 years of IT/Desktop/EUC support experience.
• Hardware and software troubleshooting expertise.
• Basic network troubleshooting ability.
• Device configuration, imaging/reimaging and software installation.
• Hardware repairs and OEM warranty coordination.
• IT asset/stock management and monthly audits.
• ServiceNow/ITSM experience preferred.
• Excellent communication and customer-facing skills.
• Experience in manufacturing/logistics/warehouse/industrial environments preferred.
• Good understanding of Health & Safety practices.

Responsibilities

• Provide onsite IT support for laptops, desktops, smartphones and peripherals.
• Assist with hardware/software installation and basic network troubleshooting.
• Coordinate warranty repairs and manage IT assets and audits.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Device imaging

Warranty coordination

Asset management

Audits

Communication skills

Customer-facing

Manufacturing experience

Health & Safety awareness

Tools

ServiceNow ITSM

Job description

The role involves providing onsite IT support to end users in an industrial/manufacturing environment, supporting laptops, desktops, smartphones, hardware, software, and basic network troubleshooting.

Locations:

Mobile, AL

Key Requirements:

• 4–5 years of experience in IT/Desktop/EUC Support
• Hardware and software troubleshooting
• Basic network troubleshooting
• Device configuration, imaging/reimaging and software installation
• Hardware repairs and OEM warranty coordination
• IT asset/stock management and monthly audits
• ServiceNow/ITSM experience is preferred
• Excellent communication and customer-facing skills
• Experience in manufacturing, logistics, warehouse, or industrial environments is preferred
• Good understanding of Health & Safety (H&S) practices