IT Support Engineer

Teceze USA; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Teceze USA in Grand Prairie, TX is seeking an onsite IT support specialist to serve end users in an industrial setting, covering laptops, desktops, smartphones, and related hardware and software. You will handle device configuration, imaging, software installation and basic network troubleshooting, coordinate hardware repairs, manage IT assets, and contribute to monthly audits.

Strong communication, customer-facing skills, and familiarity with Health & Safety practices are essential;

Qualifications

• 4–5 years of experience in IT/Desktop/EUC Support.
• Hardware and software troubleshooting.
• Basic network troubleshooting.
• Device configuration, imaging/reimaging and software installation.
• Hardware repairs and OEM warranty coordination.
• IT asset/stock management and monthly audits.
• ServiceNow/ITSM experience is preferred.
• Excellent communication and customer-facing skills.
• Experience in manufacturing, logistics, warehouse, or industrial environments is preferred.
• Good understanding of Health & Safety practices.

Responsibilities

• Provide onsite IT support to end users in an industrial/manufacturing environment.
• Support laptops, desktops, smartphones, hardware and software.
• Perform basic network troubleshooting.
• Configure devices, imaging/reimaging and software installation.
• Coordinate hardware repairs and OEM warranty.
• Maintain IT asset/stock and conduct monthly audits.

Skills

IT/Desktop Support

Hardware Troubleshooting

Software Troubleshooting

Imaging/Deployment

OEM Warranty Coordination

ServiceNow/ITSM

End-user Communication

Asset/Stock Management

Onsite Support

Health & Safety Awareness

Job description

The role involves providing onsite IT support to end users in an industrial/manufacturing environment, supporting laptops, desktops, smartphones, hardware, software, and basic network troubleshooting.

Locations: Grand Prairie, TX

Key Requirements:

• 4–5 years of experience in IT/Desktop/EUC Support
• Hardware and software troubleshooting
• Basic network troubleshooting
• Device configuration, imaging/reimaging and software installation
• Hardware repairs and OEM warranty coordination
• IT asset/stock management and monthly audits
• ServiceNow/ITSM experience is preferred
• Excellent communication and customer-facing skills
• Experience in manufacturing, logistics, warehouse, or industrial environments is preferred
• Good understanding of Health & Safety (H&S) practices