IT Support Engineer

Tenable Network Security, Inc.; Columbia (MD); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer, where you will ensure the seamless operation of technology applications and provide essential support to staff. This role involves troubleshooting issues, managing equipment configurations, and delivering outstanding technical guidance. With a culture that values teamwork and innovation, you will work alongside talented professionals dedicated to cybersecurity excellence. If you thrive in a collaborative environment and are eager to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in technical support preferred.
• Knowledge of OS, hardware, and networking troubleshooting.

Responsibilities

• Ensure proper operation of technology applications and equipment.
• Provide desk-side and remote support for technical issues.
• Document resolutions and communicate with end users.

Skills

Technical Support Experience

Windows

macOS

PC Support

Apple Devices Support

Mobile Devices Support

Networking Knowledge

Interpersonal Skills

Effective Communication

Education

2+ years of Technical Support Experience

Job description

Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

1. The IT Support Engineer ensures the proper day-to-day operation of technology applications and equipment.
2. This role provides desk-side and remote assistance to resolve technical issues, performs installations, repairs, upgrades, backups, and other maintenance tasks, and may have expertise in commonly used business applications.
3. Answer staff questions in person, via phone and ticketing system on all company supported applications.
4. Troubleshoot computer and telephony problems.
5. Determine source of computer problems (hardware, software, network, user access, etc.).
6. Serve as liaison between staff and the technology department to resolve issues.
7. Document resolutions for future reference.
8. Route inbound inquiries within the IT department to appropriate groups for escalation and resolution.
9. Communicate resolution to end users.
10. Provide afterhours support per routine on-call shift rotation.
11. Provision and configure equipment for new staff.
12. Create and manage new accounts based on departmental needs.
13. Verify configurations with Hiring Managers.
14. May perform other duties and responsibilities that management may deem necessary from time to time.

What You'll Need:

1. Technical Support Experience: 2+ years preferred.
2. OS & Hardware Support: Windows, macOS, PC, Apple, and mobile devices.
3. Networking: General LAN knowledge and troubleshooting.
4. Technical & User Support: Analyze & investigate issues, provide technical guidance, and learn new software and operating systems.
5. Interpersonal & Work Skills: Teamwork, effective communication and instruction to users, and prolonged computer use.
6. Some travel may be required.
7. Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD.

#LI-Hybrid

#LI-MM1