IT Support Engineer

Imaging Endpoints; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to provide first-level support to users and medical professionals. This role involves onboarding users, configuring laptops, and executing standard operating procedures. The ideal candidate will possess a Bachelor’s degree in Information Technology or a related field, along with at least two years of Service Desk experience. Join a dynamic global team dedicated to improving lives through innovative imaging solutions. If you are passionate about technology and enjoy problem-solving in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in IT or related field preferred.
• Minimum 2 years of Service Desk experience required.

Responsibilities

• Provide first level support to internal and external users.
• Receive and configure laptops for users.
• Perform basic Windows server administration.

Skills

Knowledge of desktop and laptop hardware

Knowledge of Windows 10 and Office Suite Applications

Knowledge of Windows server

Knowledge of Microsoft Office 365

Knowledge of TCP/IP and network

Knowledge of Citrix

Service-oriented approach

Attention to detail

Excellent communication skills

Ability to work in a team

Education

Bachelor of Science in Information Technology

Service Desk experience

Tools

Ticketing systems

Remote management systems

Job description

The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership.

RESPONSIBILITIES

• Receive and configure laptops for users.
• Provide desktop support to users including Microsoft O365 and other applications.
• Respond to alerts triggered by failures or warnings in the IT environment.
• Account management including On-boarding and Separation.
• Perform basic windows server administration activities.
• Perform administration duties on various imaging applications.
• Execute SOP (standard operating procedures) requests.
• Provides a shift handover at the end of his/her shift.
• Works on shifts as assigned.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor of Science in Information Technology, Computer Science is preferred or related field.
• Minimum of two (2) years or equivalent Service Desk experience.
• Microsoft 365 certification is preferred.
• Experienced in handling users from different regions and should be able to communicate seamlessly.

SKILLS

• Knowledge of desktop and laptop hardware.
• Knowledge of Windows 10 and Office Suite Applications.
• Knowledge of Windows server, including knowledge of Active Directory, Print Server, Group Policy, preferred.
• Knowledge of Microsoft Office 365, preferred.
• Knowledge of TCP/IP and network preferred.
• Knowledge of Citrix preferred.
• Service-oriented approach, flexible, and proactive.
• Must have superior attention to detail and excellent oral and written communication skills.
• Self-driven, ability to get the job done with little supervision, positive can-do attitude.
• Ability to excel in a team environment.
• Ability to work in strict compliance with all procedures, rules, and regulations.
• Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
• Must have ability to grasp new concepts quickly.
• Ability to adapt quickly changing dynamics of the organization and industry.
• Prior knowledge of scripting/automation is going to be a big plus.
• Knowledge of ticketing and remote management systems.

IMAGING ENDPOINTS TEAM CHARACTERISTICS

• Passion to Connect Imaging to the CureTM and pursue a meaningful career by improving the lives of cancer patients through imaging
• Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging
• Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints https://imagingendpoints.com/caring-endpoints/
• Integrity and high ethical standards; we always do the right thing
• High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives
• Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day’s objectives while striving to improve ourselves and IE everyday
• Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success
• High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus