Application Support Engineer

Foley; Orlando (FL); Remote; USD 75,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Application Support Engineer, where you'll be part of a dynamic TechOps team dedicated to delivering exceptional application support. In this remote role, you will troubleshoot technical issues, monitor application health, and collaborate with Scrum teams to enhance products. With a focus on customer service and innovation, you will play a crucial role in ensuring the success of our solutions. Enjoy a vibrant work culture that values teamwork, professional growth, and outstanding benefits, all while contributing to a company poised for explosive growth in the SaaS industry.

Benefits

Multiple medical, dental, and vision plans

Generous vacation, sick, and personal time

401K match

Professional growth opportunities

Collaborative work environment

Qualifications

• 2+ years of experience in Application Support with proven outcomes.
• Proficiency in writing and reviewing SQL queries and troubleshooting.

Responsibilities

• Provide Level 2 support for internal and external customers.
• Review, write, and optimize SQL queries for data requests.

Skills

Application Support

SQL

Customer Service

Problem-Solving

Agile/Scrum

Interpersonal Skills

Tools

Datadog

.NET

C#

Job description

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At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

APPLICATION SUPPORT ENGINEER

As an Application Support Engineer, you will join our growing Technology Operations (TechOps) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.

This position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.

This is a REMOTE position — residents of AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

The compensation for this position starts at $75,000

At Foley, we value our employees and treat them with respect while providing opportunities to make a difference. You will help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be key to success.

What You Will Do

In your first 30 days, you will:

• Learn how Foley's products and services work, and how we can positively impact our customers' businesses
• Meet and get to know your teammates and stakeholders across engineering and TechOps
• Familiarize yourself with our ticketing system, processes, and tools for development and deployment
• Begin monitoring application health using Datadog and responding to real-time alerts

Within your first 6 months, you will:

• Provide Level 2 support for internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions
• Review, write, and optimize SQL queries to assist with data requests, ensuring data accuracy and timely updates
• Collaborate with Scrum teams to improve our products, providing insights from a support perspective
• Investigate, diagnose, and escalate complex technical issues following established processes
• Contribute to documentation and knowledge-base articles to improve support processes and team efficiency
• Foster a culture of collaboration, continuous improvement, and customer focus

What We'd Like You To Have

• 2+ years of experience in Application Support with proven outcomes in ticketing systems and customer service
• Proficiency in writing and reviewing SQL queries, stored procedures, and troubleshooting data issues
• Experience monitoring application logs and working with alerting tools (Datadog experience highly preferred)
• Familiarity with .NET, C#, or similar languages (ability to read/write C# is a plus)
• Strong interpersonal skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Experience working in Agile/Scrum environments, collaborating with engineering, QA, and operations teams
• Ability to multitask, prioritize, and stay calm under pressure
• Strong problem-solving skills, creativity, and eagerness to learn new tools and technologies

What You'll Love About Foley

The People: Our talented, close-knit teams are the heart of Foley. Our employees and customers often highlight our team spirit. Check out our customer feedback on Trustpilot.

Outstanding Benefits: Multiple medical, dental, and vision plans, generous vacation, sick, and personal time, plus a 401K match. We support your well-being to help you live your best life.

Ideas Over Egos: Our entrepreneurial environment encourages exploring new ideas and approaches, with a collaborative team backing you.

Professional Growth: We prioritize internal growth and support your career development through internal opportunities and planning assistance.

Our Environment: We promote success, transparency, and teamwork, investing in collaboration tools to keep everyone engaged and connected, even remotely.

What We Do, How We Do It

Many companies handle recruitment, screening, and regulatory management separately, which can be inefficient and risky. Foley offers a seamless platform that integrates these processes, providing a comprehensive experience for our customers.

Where We're Headed

We are developing new solutions to future challenges, leveraging data, predictive analytics, and innovative technologies to identify top talent and assess risks, aiming to deliver cutting-edge solutions that drive success.

What It's Like To Work With Us

• Diving Deep: Become an industry expert
• Continual Growth: Advance your skills and career
• Lifelong Friends: Build lasting relationships

We are a 250+ person company on the brink of explosive growth, driven by our AI-powered technology and analytics. Join us at www.foleyservices.com.

Ready to join our TechOps team as an Application Support Engineer? Apply now and help us improve our customer experience!