IT Support Desk Specialist

Bethyl Laboratories, Inc; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Voluntary FSA

Life insurance

Short/Long-term disability

Feeding the Future charity involvement

Job summary

Five Star Breaktime Solutions seeks a Help Desk Analyst to be the first point of contact for IT support across the company. You will triage, research, and resolve incidents and service requests involving our applications and infrastructure.

You will log and prioritize all interactions, escalate when needed, and maintain a high level of customer service while managing Active Directory and IT assets. This role offers opportunities for advancement and impact through our charitable initiatives.

Qualifications

• BA/BS in a relevant field or equivalent work experience.
• One year of end user IT support.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Must consent to a drug screen and pre-employment background check.

Responsibilities

• Provide initial assessment, triage, research, and resolution of basic incidents and service requests across application software and infrastructure components.
• Log, prioritize, track, and document all Service Desk interactions, ensuring issues are resolved within SLA and following standard procedures.
• Redirect or escalation problems to the appropriate resources, identifying situations that require urgent attention.
• Maintain a high degree of customer service on all support queries and adhere to service management principles.
• Manage Active Directory and user accounts, including password resets.
• Maintain the IT asset database and keep the knowledge base current.
• Place IT orders through the company requisition application.

Skills

End user support

Microsoft Office Suite

Education

BA/BS in a relevant field

Tools

Active Directory

Job description

Five Star Breaktime Solutions seeks a Help Desk Analyst to be the first point of contact for IT support across the company. You will triage, research, and resolve incidents and service requests involving our applications and infrastructure.

You will log and prioritize all interactions, escalate when needed, and maintain a high level of customer service while managing Active Directory and IT assets. This role offers opportunities for advancement and impact through our charitable initiatives.