IT Help Desk Analyst (TN, Chattanooga)

Bethyl Laboratories, Inc; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Voluntary FSA

Life insurance

Short/Long-term disability

Feeding the Future charity involvement

Job summary

Five Star Breaktime Solutions seeks a Help Desk Analyst to be the first point of contact for IT support across the company. You will triage, research, and resolve incidents and service requests involving our applications and infrastructure.

You will log and prioritize all interactions, escalate when needed, and maintain a high level of customer service while managing Active Directory and IT assets. This role offers opportunities for advancement and impact through our charitable initiatives.

Qualifications

• BA/BS in a relevant field or equivalent work experience.
• One year of end user IT support.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Must consent to a drug screen and pre-employment background check.

Responsibilities

• Provide initial assessment, triage, research, and resolution of basic incidents and service requests across application software and infrastructure components.
• Log, prioritize, track, and document all Service Desk interactions, ensuring issues are resolved within SLA and following standard procedures.
• Redirect or escalation problems to the appropriate resources, identifying situations that require urgent attention.
• Maintain a high degree of customer service on all support queries and adhere to service management principles.
• Manage Active Directory and user accounts, including password resets.
• Maintain the IT asset database and keep the knowledge base current.
• Place IT orders through the company requisition application.

Skills

End user support

Microsoft Office Suite

Education

BA/BS in a relevant field

Tools

Active Directory

Job description

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, offering snacks, beverages, and breaktime essentials that keep our customers refreshed and energized. We are looking for a Help Desk Analyst to be the first point of contact for IT support across the company: triaging, researching, and resolving incidents and service requests involving our application software and infrastructure. You'll log and prioritize every interaction, resolve what you can, and escalated what you can't to the right resource, flagging urgent situations before they become outages.

What Five Star Has To Offer

401(k) retirement savings plan with company match.

Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

Voluntary FSA, life insurance, and short/long-term disability options.

Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Opportunities for advancement.

Key Responsibilities

Provide initial assessment, triage, research, and resolution of basic incidents and service requests across application software and infrastructure components.

Log, prioritize, track, and document all Service Desk interactions, ensuring issues are resolved within SLA and following standard procedures.

Redirect or escalation problems to the appropriate resources, identifying situations that require urgent attention.

Maintain a high degree of customer service on all support queries and adhere to service management principles.

Manage Active Directory and user accounts, including password resets.

Maintain the IT asset database and keep the knowledge base current.

Place IT orders through the company requisition application.

Required Qualifications

BA/BS in a relevant field of work and one year of end user support; or an equivalent combination of education and work-related experience.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Must be able to consent to a drug screen and pre-employment background check.

Preferred Qualifications

CompTIA A+ and/or Network+ certifications.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Location - TN, Cleveland - TN - 2040 Westland Dr SW