IT Support Desk Pro - Windows & Microsoft 365

Miuraboiler; Rockmart (GA); On-site; USD 50,000 - 58,000; Full time

Job summary

Miura America is hiring an IT Client Support Specialist II to deliver responsive technical support for employees at Rockmart, GA, and other locations. The role covers help desk operations, endpoint management, and onboarding/offboarding activities.

You will support Microsoft 365 apps, AD/Entra ID, and basic network issues while delivering professional customer service and clear communication. Onsite work five days a week is required.

Qualifications

• 1–2 years of IT help desk or desktop support experience.
• Strong troubleshooting in Windows and Microsoft environments.
• Experience with Microsoft 365 apps (Outlook/Teams/OneDrive/SharePoint).
• Excellent customer service mindset with professional user support.

Responsibilities

• Provide frontline technical support onsite at Rockmart office and remotely.
• Triage, document, and resolve ticket requests.
• Support Microsoft 365 apps and account issues.
• Assist onboarding and offboarding, device provisioning.
• Create and maintain user-facing IT documentation.

Skills

Troubleshooting Windows/Desktop

Active Directory/Azure AD

Microsoft 365 support

Customer service

Communication

Documentation

Task management

Organization

Education

Associate degree in IT/CS/Networking

Tools

Meraki networking

NetSuite

Job description

Miura America is hiring an IT Client Support Specialist II to deliver responsive technical support for employees at Rockmart, GA, and other locations. The role covers help desk operations, endpoint management, and onboarding/offboarding activities.

You will support Microsoft 365 apps, AD/Entra ID, and basic network issues while delivering professional customer service and clear communication. Onsite work five days a week is required.