IT Support & Deployment Specialist II

Paycom; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Paycom in Florida is seeking an IT Support Specialist II to deliver advanced technical support to end-users and clients, solving complex hardware and software issues. You will install, configure, and maintain computer systems and associated equipment, while guiding policy development.

The role requires 3–5 years of hardware experience, strong Microsoft 365 knowledge, and the ability to work across multiple channels.

Qualifications

• High School diploma required, Associate degree or higher preferred.
• 3-5 years of computer systems hardware experience.
• Strong knowledge of MS 365 administration.
• Experience with Windows OS and security patches.
• Familiarity with Zendesk ITSM or similar ticketing systems.

Responsibilities

• Provide advanced technical support to end-users via phone, email, chat, remote management or in person.
• Install, configure, deploy, upgrade or repair computer hardware and software.
• Manage images and deployments; maintain inventory databases.
• Document processes and resolutions in the ticketing system.
• Train end-users and junior staff; participate in team meetings.
• Assist in IT policies and procedures development.

Skills

Advanced hardware

Software troubleshooting

MDT deployment

Endpoint Central

Kaseya

IBM Maas360

Microsoft 365 Admin

Active Directory

Zendesk ITSM

PowerShell

Education

High School diploma

Associate degree or higher

Tools

MDT

Endpoint Central

Kaseya

IBM Maas360

Zendesk

Job description

Paycom in Florida is seeking an IT Support Specialist II to deliver advanced technical support to end-users and clients, solving complex hardware and software issues. You will install, configure, and maintain computer systems and associated equipment, while guiding policy development.

The role requires 3–5 years of hardware experience, strong Microsoft 365 knowledge, and the ability to work across multiple channels.