IT Support & Deployment Specialist

Synergistix; Florida; On-site; USD 50,000 - 75,000; Full time

Job summary

Synergistix is hiring an IT Support Specialist II to provide advanced technical assistance to end-users and clients in Florida. You will install, configure, and maintain computer systems, diagnose complex hardware and software issues, and help develop IT policies.

The role emphasizes strong customer service, teamwork, and the ability to train users on Microsoft 365 apps, security patches, and deployment tools. Flexible hours may be required.

Qualifications

• High school diploma required; associate degree preferred or equivalent experience.
• 3–5 years of computer systems hardware experience strongly desired.
• Experience supporting Microsoft 365 apps and ITSM platforms.

Responsibilities

• Provide advanced technical support to end-users via multiple channels.
• Diagnose and resolve complex hardware and software issues.
• Install, configure, deploy, upgrade, or repair computer hardware devices.
• Document and track requests and resolutions using a ticketing system.
• Support Microsoft 365 apps, including user training and troubleshooting.
• Create, maintain and deploy computer images and inventory databases.

Skills

MDT

Kaseya/Endpoint Central

MDM ( Maas360 )

Microsoft 365 Administration

Active Directory

Zendesk/ITSM

PowerShell scripting

Troubleshooting

Education

Associate’s degree or higher

Work experience in lieu of degree

Tools

Microsoft Deployment Toolkit (MDT)

Kaseya/Endpoint Central (RMM)

IBM Maas360 MDM

Zendesk Ticket System

Job description

Synergistix is hiring an IT Support Specialist II to provide advanced technical assistance to end-users and clients in Florida. You will install, configure, and maintain computer systems, diagnose complex hardware and software issues, and help develop IT policies.

The role emphasizes strong customer service, teamwork, and the ability to train users on Microsoft 365 apps, security patches, and deployment tools. Flexible hours may be required.