IT Support & Deployment Specialist

Revolution Space; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Sick time

Unmetered vacation

Health plan (80% employer contribution

401(k) with company match

Life insurance

Disability insurance

Education assistance

Job summary

Revolution Space is seeking an IT Support Analyst to join our growing IT team in Boston, delivering end‑user support and owning deployment, identity management, and hardware inventory in a security‑driven environment.

You will triage tickets, manage workstation provisioning, MFA and Entra ID, support SharePoint basics, and help maintain rigorous documentation for CMMC Level 2 compliance while staying hands-on with daily operations.

Qualifications

• 3+ years in IT support/helpdesk, MSP or regulated environment.
• Bachelor's degree in IT with relevant certifications.
• Experience managing Windows and macOS desktops and troubleshooting.
• Experience with Microsoft 365 Admin Center and Entra ID.
• Basic networking knowledge (DNS, subnets).
• Familiar with centralized deployment/imaging tools like SmartDeploy.

Responsibilities

• Provide frontline end‑user support across Windows, macOS, and Microsoft 365.
• Own workstation provisioning: unbox, tag, image, test, and ship.
• Manage user provisioning, password resets, and MFA in Entra ID.
• Support SharePoint administration and licensing workflows.
• Maintain hardware inventory and coordinate repairs.
• Document changes and ticket resolutions to support compliance.

Skills

Windows administration

macOS administration

Microsoft 365 Admin Center

Entra ID / Azure AD

Networking basics

Imaging deployment

Documentation and compliance

Strong communication

Independent work

Education

Bachelor's degree in IT

Tools

SmartDeploy

Imaging tools

Job description

Revolution Space is seeking an IT Support Analyst to join our growing IT team in Boston, delivering end‑user support and owning deployment, identity management, and hardware inventory in a security‑driven environment.

You will triage tickets, manage workstation provisioning, MFA and Entra ID, support SharePoint basics, and help maintain rigorous documentation for CMMC Level 2 compliance while staying hands-on with daily operations.