IT Support Analyst: Compliance-Focused, End-User Expert

Revolutionspace; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Dental with 80% employer contribution

401k with immediate vesting

Job summary

Revolution Space is seeking a capable IT Support Analyst to join our growing IT team in Boston. You will be the frontline for end‑user support, own deployment workflows, and manage identity provisioning in a highly secure, compliant environment.

The role emphasizes proactive problem solving, documentation discipline for CMMC Level 2 compliance, and hands‑on work with Windows, macOS, and Microsoft 365. Local candidates preferred.

Qualifications

• 3+ years of IT support experience in MSP or regulated environments.
• Bachelor’s degree in IT and relevant certifications.
• Hands‑on with Windows/macOS desktop administration and troubleshooting.
• Experience with M365 Admin Center and Entra ID (Azure AD).
• Basic networking knowledge (subnets, VLANs, DNS).
• Experience with deployment/imaging tools (SmartDeploy).
• Highly organized with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to learn new tools quickly and adapt to shifting priorities.

Responsibilities

• Frontline technical support for Windows, macOS, M365, Teams, and connectivity issues.
• Own workstation provisioning pipeline and imaging workflow.
• Handle user provisioning, password resets, and MFA troubleshooting in Entra ID.
• Support basic SharePoint site administration and configuration.
• Manage software licenses per IT protocols.
• Maintain hardware inventory and coordinate vendor repairs.
• Document hardware changes, provisioning, and ticket resolutions for compliance.
• Set up new hires’ laptops and accounts end‑to‑end.
• Participate in on‑call rotation for after‑hours support.

Skills

3+ years IT support

Strong communication

Highly organized

Fast learner

Education

Bachelor’s degree in IT

Relevant certifications

Tools

SmartDeploy

Microsoft 365 Admin Center

Entra ID / Azure AD

Active Directory

Job description

Revolution Space is seeking a capable IT Support Analyst to join our growing IT team in Boston. You will be the frontline for end‑user support, own deployment workflows, and manage identity provisioning in a highly secure, compliant environment.

The role emphasizes proactive problem solving, documentation discipline for CMMC Level 2 compliance, and hands‑on work with Windows, macOS, and Microsoft 365. Local candidates preferred.