IT Support Analyst

Revolutionspace; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Dental with 80% employer contribution

401k with immediate vesting

Job summary

Revolution Space is seeking a capable IT Support Analyst to join our growing IT team in Boston. You will be the frontline for end‑user support, own deployment workflows, and manage identity provisioning in a highly secure, compliant environment.

The role emphasizes proactive problem solving, documentation discipline for CMMC Level 2 compliance, and hands‑on work with Windows, macOS, and Microsoft 365. Local candidates preferred.

Qualifications

• 3+ years of IT support experience in MSP or regulated environments.
• Bachelor’s degree in IT and relevant certifications.
• Hands‑on with Windows/macOS desktop administration and troubleshooting.
• Experience with M365 Admin Center and Entra ID (Azure AD).
• Basic networking knowledge (subnets, VLANs, DNS).
• Experience with deployment/imaging tools (SmartDeploy).
• Highly organized with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to learn new tools quickly and adapt to shifting priorities.

Responsibilities

• Frontline technical support for Windows, macOS, M365, Teams, and connectivity issues.
• Own workstation provisioning pipeline and imaging workflow.
• Handle user provisioning, password resets, and MFA troubleshooting in Entra ID.
• Support basic SharePoint site administration and configuration.
• Manage software licenses per IT protocols.
• Maintain hardware inventory and coordinate vendor repairs.
• Document hardware changes, provisioning, and ticket resolutions for compliance.
• Set up new hires’ laptops and accounts end‑to‑end.
• Participate in on‑call rotation for after‑hours support.

Skills

3+ years IT support

Strong communication

Highly organized

Fast learner

Education

Bachelor’s degree in IT

Relevant certifications

Tools

SmartDeploy

Microsoft 365 Admin Center

Entra ID / Azure AD

Active Directory

Job description

At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company’s future by ensuring our products work on orbit every time.

Position Summary

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.

You’ll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.

This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands‑on with day‑to‑day deployment and support work.

Responsibilities

• Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
• Deployment Management: Own the workstation provisioning pipeline (unbox, asset‑tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
• Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
• SharePoint Administration: Support basic SharePoint site administration and configuration (bonus)
• Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols
• Hardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs
• Compliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework
• New User Setup: Manage new hire laptop and account setup end‑to‑end
• Availability: Participate in an on‑call rotation to support after‑hours and emergency IT needs

Required Qualifications

• 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)
• Bachelor’s degree in IT plus relevant certifications and experience
• Hands‑on experience with Windows and macOS desktop administration and troubleshooting
• Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration
• Fundamental understanding of networking concepts (subnets, VLANs, DNS)
• Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)
• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Comfortable learning new tools quickly and adapting to shifting priorities

Certifications of interest

Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)

Preferred Qualifications

• Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC‑compliant workplace
• Windows Server Administration / Active Directory
• VMware administration
• Cybersecurity experience
• Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)
• Comfort with physical hardware troubleshooting and component‑level repairs (RAM, storage)
• Paid holidays, sick time and unmetered vacation
• Excellent health and dental plans with 80% employer contribution
• 4% company matching 401k plan with immediate vesting
• Life Insurance
• Long‑term / short term disability
• Education assistance

To conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanent residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor.