B2B Tech Support Specialist — Hardware & Software

Computer Task; Longmont (CO); Sur place; USD 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Résumé du poste

CTG, a Cegeka company, seeks a TSP2 Customer Support Representative for a Longmont, CO client. This ongoing contract entails a Monday–Friday schedule, 6:00 AM–5:00 PM MT after training, and involves assisting business customers with technical issues by phone.

You will diagnose hardware/software problems, perform root cause analysis, document cases, and maintain service standards while delivering a professional experience. High school diploma and 1–2 years’ experience preferred.

Qualifications

• 1–2 years in technical support, help desk or related role.
• Experience troubleshooting hardware, software, and apps.
• Strong English verbal and written communication.
• Ability to work independently with minimal supervision.

Responsabilités

• Provide customer support to business clients via phone for technical issues.
• Troubleshoot hardware, software, and related applications and guide resolutions.
• Perform root cause analysis to identify and solve problems.
• Diagnose technical problems using established tools and procedures.
• Install, configure, monitor, and maintain computer systems as needed.
• Document issues clearly and follow service standards and policies.
• Deliver a professional customer experience while handling multiple requests.

Connaissances

Customer service

Troubleshooting

Hardware & software

Communication

Windows proficiency

Root cause analysis

Typing 65 WPM

Phone support

Formation

High school diploma

IT training preferred

Description du poste

CTG, a Cegeka company, seeks a TSP2 Customer Support Representative for a Longmont, CO client. This ongoing contract entails a Monday–Friday schedule, 6:00 AM–5:00 PM MT after training, and involves assisting business customers with technical issues by phone.

You will diagnose hardware/software problems, perform root cause analysis, document cases, and maintain service standards while delivering a professional experience. High school diploma and 1–2 years’ experience preferred.