IT Support & Client Success Specialist (Tier 1)

Premier-Systems-Inc; Indianapolis (IN); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Job summary

Premier-Systems-Inc in Indianapolis, IN is seeking a Tier 1 IT Support and Account Management Specialist to be the primary IT support contact for assigned external client accounts onsite. This role combines hands-on hardware, software, and network troubleshooting with proactive relationship management, requiring strong communication and customer service skills.

Salary ranges from $50,000–$52,000 for full-time, with hourly equivalents of $22–$25 for part-time; paid vacation is offered for the

Qualifications

• 1–3 years of Tier 1 IT Support or Help Desk experience.
• Experience with IT ticketing systems such as ServiceNow, Jira, Zendesk, ConnectWise, or Autotask.
• Strong verbal and written communication with a customer-first mindset.
• Ability to document work and manage multiple client requests onsite.

Responsibilities

• Serve as the primary IT support contact for assigned external clients, onsite.
• Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
• Log, prioritize, document, and resolve support requests using a ticketing system.
• Manage client relationships by providing timely updates, setting expectations, and ensuring high customer satisfaction.
• Escalate complex technical issues when necessary while maintaining ownership of client communication.
• Document troubleshooting steps, resolutions, and client interactions accurately.
• Assist with workstation setup, software installations, account provisioning, and basic system administration.

Skills

Customer service

Communication

Troubleshooting

Tools

ServiceNow

Jira

Zendesk

ConnectWise

Autotask

Job description

Premier-Systems-Inc in Indianapolis, IN is seeking a Tier 1 IT Support and Account Management Specialist to be the primary IT support contact for assigned external client accounts onsite. This role combines hands-on hardware, software, and network troubleshooting with proactive relationship management, requiring strong communication and customer service skills.

Salary ranges from $50,000–$52,000 for full-time, with hourly equivalents of $22–$25 for part-time; paid vacation is offered for the