IT Support Associate: Windows, AD & 365, Growth Path

AD Mortgage

Troy (MI)

On-site

USD 42,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

PTO

Sick days

Volunteer hours

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

AD Mortgage in Troy, MI is seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. You will provide day-to-day technical support for staff and gain skills to grow into more advanced IT roles.

Responsibilities include first-line support for hardware, software, and connectivity; managing user accounts; supporting Microsoft 365 apps; deploying workstations; and escalating issues with clear documentation.

Qualifications

Must have knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
Clear communication skills and ability to support non-technical users professionally.
High school diploma required; additional IT training, coursework, or a related degree preferred.

Responsibilities

Provide first-line support for hardware, software, and connectivity issues.
Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
Escalate complex issues with clear documentation and help improve internal support resources and processes.