IT Support Associate II - Ops Tech & Growth

Amazon

West Jefferson (OH)

On-site

USD 33,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking an IT Support Associate II to assist across Amazon Operations facilities in a defined regional area. You will troubleshoot IT equipment, support service requests, and help train new hires while traveling within your local area to assist customers from multiple buildings.

The role offers comprehensive healthcare benefits from Day 1, a 401(k) with company matching, and ongoing career development opportunities.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
Experience in a dynamic environment with a high degree of customer service.
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Certifications such as CompTIA A+/Network+, Cisco/CCNA, Linux, AWS are preferred.

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.