IT Support Associate II — Global Operations IT

Amazon; Monee (IL); On-site; USD 32,373 - 51,990; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Job summary

Amazon is seeking an IT Support Associate II to assist the Operations team with resolving technical problems across multiple disciplines within an Amazon Operations facility in Illinois. This role emphasizes customer service, hands-on IT troubleshooting, and continuous learning as part of career development.

Starting compensation includes benefits from Day 1, 401(k) matching, and a focus on practical, on-site IT support.

Qualifications

• Experience in a dynamic environment with a high degree of customer service.
• Ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux OS support.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings and remote locations.
• Move up to 49lbs; stand/walk for shifts up to 12 hours.

Skills

Customer service

Windows

Mac

Linux

Troubleshooting

Networking

Printer maintenance

Tools

Printer maintenance

Job description

Amazon is seeking an IT Support Associate II to assist the Operations team with resolving technical problems across multiple disciplines within an Amazon Operations facility in Illinois. This role emphasizes customer service, hands-on IT troubleshooting, and continuous learning as part of career development.

Starting compensation includes benefits from Day 1, 401(k) matching, and a focus on practical, on-site IT support.