IT Support Specialist II — Operations Tech

Amazon; Burlington (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon IT Support Associate II works to resolve technical problems within Amazon operations facilities across a defined region. You will support the operations team with a range of IT disciplines and participate in ongoing career development opportunities.

We offer comprehensive healthcare, 401(k) matching, and a casual dress code, with travel within local markets and the potential to advance within Amazon's vast operations network.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux operating systems support.
• Experience in a dynamic environment with a high degree of customer service.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area and remote locations.
• Traveling within local or regional area to support customers.

Skills

IT troubleshooting

OS support

Customer service

Job description

Amazon IT Support Associate II works to resolve technical problems within Amazon operations facilities across a defined region. You will support the operations team with a range of IT disciplines and participate in ongoing career development opportunities.

We offer comprehensive healthcare, 401(k) matching, and a casual dress code, with travel within local markets and the potential to advance within Amazon's vast operations network.