IT Support Associate I - Growth & Learning Focus

Expeditors; Edison (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Job summary

Expeditors is looking for an Early-career Technician in Edison, New Jersey to provide first-level technical support. You will assist in system updates, troubleshooting hardware and software, and document solutions effectively.

The ideal candidate will possess Windows 11 OS experience, have a customer service mindset, and demonstrate effective problem-solving capabilities. This position offers numerous growth opportunities within a supportive environment.

Qualifications

• Experience in hardware management and operational effectiveness of IT resources.
• Expertise in troubleshooting software issues and maintaining security protocols.
• Ability to build and develop technical solutions for operational efficiency.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Analyze problems systematically to identify root causes.
• Document technical solutions and contribute to the knowledge base.

Skills

Windows 11 OS experience

PC troubleshooting

Effective problem solving

Customer service skills

Communication skills

Education

IT certifications (CompTIA, Cisco, Microsoft)

Tools

PowerShell

Office

Exchange

SharePoint

Job description

Expeditors is looking for an Early-career Technician in Edison, New Jersey to provide first-level technical support. You will assist in system updates, troubleshooting hardware and software, and document solutions effectively.

The ideal candidate will possess Windows 11 OS experience, have a customer service mindset, and demonstrate effective problem-solving capabilities. This position offers numerous growth opportunities within a supportive environment.