IT Support Associate I

Expeditors

Edison (NJ)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Job summary

Expeditors is looking for an Early-career Technician in Edison, New Jersey to provide first-level technical support. You will assist in system updates, troubleshooting hardware and software, and document solutions effectively.

The ideal candidate will possess Windows 11 OS experience, have a customer service mindset, and demonstrate effective problem-solving capabilities. This position offers numerous growth opportunities within a supportive environment.

Qualifications

Experience in hardware management and operational effectiveness of IT resources.
Expertise in troubleshooting software issues and maintaining security protocols.
Ability to build and develop technical solutions for operational efficiency.

Responsibilities

Provide first-level technical support for hardware, software, and network issues.
Analyze problems systematically to identify root causes.
Document technical solutions and contribute to the knowledge base.

Skills

Windows 11 OS experience

PC troubleshooting

Effective problem solving

Customer service skills

Communication skills

Education

IT certifications (CompTIA, Cisco, Microsoft)

Tools

PowerShell

Office

Exchange

SharePoint

Job description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributes to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsibilities

Technical Expertise

Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.

Communication & Leadership

Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context.

Customer Service Mindset

Escalate complex issues promptly to senior technicians or relevant teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline.

Critical Thinking

Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.

Governance & Standards – Audit

Follow established IT policies, security protocols, and compliance requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.

Vendor and Financial Acumen

Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff.

Qualifications

Hardware Management: continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Software: responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Solutions: opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity.
Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PCs.
Technology concepts – PowerShell, Networking, TCPIP, Cybersecurity, Cabling.
Software – Office, Exchange, SharePoint.
Effective problem solving skills.
Ability to handle multiple tasks/projects.
Demonstrated customer service skills and proven interpersonal skills.
Good communication skills.
Inquisitive and exploratory mind‑set.
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux.

Benefits