Academic/Student Support Associate 5

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Tennessee College of Applied Technology Nashville is seeking a full-time Academic Student Support Associate 5 to assist applicants with enrollment and financial aid, process applications, and provide career guidance. Requires a high school diploma; A.S./B.S. preferred.

Strong interpersonal and communication skills, with data analysis abilities, are essential. The role reports to the Student Services Coordinator and supports a diverse student body in Nashville.

Qualifications

• High school diploma or equivalent required.
• Technical Business Program graduates preferred.
• Experience evaluating student data helpful.

Responsibilities

• Assist applicants with online enrollment and FAFSA.
• Process applications and enroll students.
• Provide information on career goals and financial aid options.
• Counsel students on career goals and financial aid options.
• Maintain contact with applicants, counselors, and sponsors by phone and mail.
• Assist GED recipients and dual enrollment students with education goals and financial aid options.
• Support recruiting efforts by outreach to high schools and civic centers.
• Perform other duties as assigned.

Skills

Decision making

Interpersonal skills

Communication skills

Collaboration

Data analysis

Education

High school diploma

Technical Business Program

A.S./B.S. preferred

Job description

Position Announcement and Specifications

Title: Academic Student Support Associate 5

Classification: Non-Exempt – Full-time

Direct supervision received from: Student Services Coordinator

Functional supervision received from: TCATN Vice President

Office Location(s): 100 White Bridge Pike; Nashville, TN 37209

Hours: 7:30 – 4:00, Monday - Friday

Function Of The Job

The Tennessee College of Applied Technology Nashville is accepting applications for a full-time Academic Student Support Associate 5. High school diploma or equivalent required; graduate of Technical Business Program, A.S. or B.S. preferred. Graduation from a standard high school or post-secondary training in an appropriate field and evidence of experience to perform the work successfully.

Knowledge, Skills, & Abilities

• Evaluate situations and make decisions,
• Establish and maintain an effective working relationship with the students, the public, and other employees
• Strong interpersonal and communication skills
• Ability to collaborate effectively with a wide range of constituencies in a diverse community
• Aptitude for analyzing student data for reporting
• Organizational rules, regulations, and procedures
• Understand and follow oral and written instructions

General Requirements

• Assist applicants in completing the online application for enrollment and FAFSA application for federal and state funds.
• Process applications, enrolling applicants, and conducting new student orientation.
• Provide general information to current and prospective students related to career goals and financial aid programs.
• Assist in providing personal and group career goal guidance.
• Maintains contact with prospective applicants, school counselors, and sponsors by telephone and through written correspondence.
• Assist GED recipients and dual enrollment students with furthering their education through the college by counseling with them concerning career goals and financial aid options.
• Assist in recruiting efforts by calling interested applicants, sending e-mails, and attending career days at local high schools and civic centers.
• Performs other work as assigned.