IT Support Associate

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 48,000 - 55,000; Full time

Job summary

Tennessee Board of Regents (TBR) seeks an IT Support Associate at TCAT Nashville to maintain network performance and provide user support. The role requires hands-on troubleshooting, design assistance for security, and collaboration with staff and students.

The position is full‑time, non‑exempt, with standard weekday hours; some travel to off-campus sites may be required. A post-secondary IT diploma or certs plus 2+ years of experience are expected.

Qualifications

• High school diploma or equivalent with IT diploma or CompTIA A+ and Network+ certs (or com­parable experience).
• Minimum 2 years in networking, helpdesk, hardware, software, and troubleshooting.
• Experience with Windows/Mac/Linux, mobile devices, server management, Intune/Entra/Azure identities, network gear and security basics.

Responsibilities

• Troubleshoot and maintain computers and networks; provide in-person/remote support.
• Assist with security measures to align with TBR policies.
• Help with inventory, tickets, and network equipment maintenance.

Skills

Networking

Helpdesk

Hardware

Software

Server management

Intune

Azure AD

VOIP equipment

Virtualization

Education

Associate degree in related field

Tools

Microsoft Intune

Entra

Azure Active Directory

VOIP equipment

Job description

Location: TCAT Nashville

Reports To: Coordinator of Information Technology

Classification: Non-Exempt, Full-Time

This staff position will work Monday through Friday, 37.5 hours a week, 7.5 hours per day.

Minimum Qualifications

• High school diploma or equivalent required with a post-secondary technical IT diploma or CompTIA A+ and Network + Certified. A comparable combination of education and related work experience may be considered
• Minimum of two years’ work experience in networking, helpdesk/customer, hardware, software, and network troubleshooting
• PC/MAC/Linux, Mobile devices, IOS/Android, server management, Experience with Microsoft Intune, Entra and Azure managed Identities, Equipment Deployment, Time efficiency and Prioritization, Cabling, ability to lift 30 lbs. at a time, MS Teams integrations, Virtualization, ability to use ladders and install equipment in difficult to reach areas (i.e. Camera installation on perimeter areas.) Switch management, Firewall Management, VOIP, Cloud storage management.

Preferred Qualifications

• Associate degree in a related field

Knowledge, Skills, And Abilities

• Provide support focusing primarily on network infrastructure, IT security, and technology innovation in an educational system
• Ability to remain current in the IT field
• Ability to work with routers and switches
• Ability to work with students, faculty, and staff
• Ability to work independently
• Ability to multi-task
• Ability to work with managed switches, firewalls, servers, VOIP equipment, endpoints, managing currently deployed equipment, and orchestrating upgrades per student body needs
• Adaptability in an ever-changing work environment
• High Level or Organization
• Demonstrate professionalism when working with students, faculty, and staff

Information Technology

JOB DUTIES AND RESPONSIBILITIES

• The IT Support Associate will be responsible for troubleshooting and maintaining the performance of computers and networks, as well providing in-person or remote technical support through email, phone and web-based platforms
• Assist with designing and implementing necessary security measures within the network to comply with TBR policies and guidelines. Responsibilities will also include assisting facilities and administrative staff in best utilizing the IT resources available. Some travel to off-campus locations and perform other duties as assigned.
• Assisting with routine tasks, such as inventory management
• Accepting, reviewing, and acting on help desk tickets
• Assist with maintenance and installation of networking equipment and infrastructure

Professional Development

• Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems.

Service To The College And Community

• Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public.
• Perform other duties as assigned by supervisor and/or administration, on and off campus.
• Occasional travel may be required to attend information sessions, recruitment events, meetings, or department needs to all campus locations or training off-site.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Flexibility- Ability to install electroic equipment underdesks, and in tight spaces.
• Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.

Salary:

$48,000-$55,000 Commensurate with qualifications, experience, and education, and in accordance with the guidelines established by the Tennessee Board of Regents.

• Resume
• Educational transcripts/diploma
• Technical Certificate/Diploma (optional)

EMPLOYMENT DOCUMENTS

Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

Equal Employment Opportunity

TBR does not discriminate on the basis of race, color, religion, ethnic or national origin, sex, disability, age, status as a covered veteran, or genetic information in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Melanie Buchanan, Vice President, [e-mail], 615-425-5570.

Title VI/ADA Employer “A Tennessee Board of Regents Institution”