Part-Time Student Support Specialist

Tennessee Board of Regents (TBR); Tennessee; On-site; USD 19,000 - 28,000; Part time

Job summary

TCAT Northwest in Covington, TN, is seeking a part-time Student Support Specialist to assist with enrollment, orientation, recruitment, tours, and records management. The role supports the daily operations of Student Services and collaborates with campus staff to meet student needs.

Responsibilities include guiding students through the admissions process, coordinating orientations, and supporting outreach activities.

Qualifications

• Requires a high school diploma or GED; technical degree preferred or required by program area.
• Minimum three years of related industry experience; five years preferred.
• Excellent communication, customer service, and computer skills.
• Evidence of good character, organizational skills, professionalism, and mature judgment.

Responsibilities

• Provide clear, friendly, and knowledgeable support to students about programs, enrollment steps, and financial aid.
• Assist students with online applications via kiosks and guide them through enrollment steps.
• Assist with new student orientation and ensure compliance with guidelines.
• Maintain parking decal logs and issue student ID badges; manage records.
• Schedule admissions testing and orientation sessions, and handle associated payments.
• Support recruitment by participating in high school visits, fairs, and events.

Skills

Communication

Customer service

Organizational skills

Teamwork

Professionalism

Judgment

Interpersonal relations

Deadline management

Education

High school diploma or GED

Technical degree or diploma

Job description

Position Summary The Tennessee College of Applied Technology Northwest Covington location is accepting applications for a part-time Student Support Specialist. This position supports the daily operations of Student Services by assisting with enrollment, orientation, recruitment, tours and records management.

Required Qualifications

• High school diploma or GED required.
• Technical degree or diploma from an accredited institution preferred or as required by program area.
• Minimum of three (3) years of related industry experience; five (5) years preferred.
• Excellent communication, customer service, and computer skills.
• Evidence of good character, organizational skills, professionalism, and mature judgment.
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Ability to maintain effective working relationships with students, the public, faculty, and staff.
• Skill in managing deadlines and working in a team-oriented environment.

Essential Duties And Responsibilities

• Provide clear, friendly, and knowledgeable support to students by answering questions about academic programs, enrollment steps, and financial aid, and connecting them with the right staff or department to meet their needs.
• Provide admissions support by assisting students with the online application process via student kiosks and guiding them through the steps to enroll.
• Assist with new student orientation and ensure compliance with institutional and federal guidelines.
• Assist with orientation preparation and proper placement by uploading orientation materials, verifying document accuracy, organizing medical student records, and entering information into BDMS.
• Maintain and update parking decal logs and issue student ID badges.
• Schedule appointments for admissions testing (HESI) and orientation sessions; process associated payments.
• Assist with administration of HESI exam for Allied Health programs.
• Contact prospective students via phone & email to provide admissions information and follow up on inquiries.
• Support recruitment activities by participating in high school visits, college and career fairs, open house events, and other outreach initiatives.
• Other duties as assigned by the Campus Coordinator, Lead Student Services Coordinator, Vice Presidents, and President.

Salary and Employment Information

Salary is in accordance with Tennessee Board of Regents guidelines and the TCAT Northwest Compensation Plan. Background checks are conducted on all full-time and part-time employees prior to hiring.

Employment Documents and Eligibility

Current federal law requires identification and employment eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal and/or financial background check will be required for the applicant selected.

Equal Opportunity Statement

TCAT Northwest does not discriminate on the basis of race, color, religion, ethnic or national origin, sex, disability, age, status as a covered veteran, or genetic information in its programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Erika Smith, TCAT Northwest, 340 Washington Street, Newbern, TN 38059, 731-410-7182, [e-mail].